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coronavirus information

Everything you need to know about your safety and our house rules.

Europe

citizenM Schiphol Airport hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place in the Netherlands.

3 or more people must maintain a distance of 1.5m from each other.

2 people not from the same household - or up to 4 people from the same household - can sit together.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are optional in the Netherlands, some of our staff wear them as a personal preference.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What is citizenM doing to keep me safe?

"We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.
We have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day."

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Amsterdam South

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place in the Netherlands.

3 or more people must maintain a distance of 1.5m from each other.

2 people not from the same household - or up to 4 people from the same household - can sit together.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are optional in the Netherlands, some of our staff wear them as a personal preference.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What is citizenM doing to keep me safe?

"We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.
We have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day."

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Amstel Amsterdam hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place in the Netherlands.

3 or more people must maintain a distance of 1.5m from each other.

2 people not from the same household - or up to 4 people from the same household - can sit together.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are optional in the Netherlands, some of our staff wear them as a personal preference.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

What is citizenM doing to keep me safe?

"We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.
We have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day."

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Rotterdam hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Can I bring family and friends?

Yes, you may bring friends, family and colleagues to the hotel. Masks are required to be worn by everyone while inside our hotel.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place in the Netherlands.

3 or more people must maintain a distance of 1.5m from each other.

2 people not from the same household - or up to 4 people from the same household - can sit together.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are optional in the Netherlands, some of our staff wear them as a personal preference.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What is citizenM doing to keep me safe?

"We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.
We have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day."

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Copenhagen Radhuspladsen hotel

Is your hotel open ?
Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller food menus and no poured drinks (you can still enjoy all our bottled drinks as before).

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve lunch/dinner/drinks?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller food menus and no poured drinks (you can still enjoy all our bottled drinks as before). We serve alcohol until 10.00 PM every day.

Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
What propective equipment is the hotel staff wearing?

Protective equipment is not mandatory in Denmark, therefore our staff wear it only as personal preference.

Should I wear a mask at the hotel ?

Since 16 September, face masks must be worn in all public spaces at our hotel, except when seated, eating or drinking.

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place.

Gatherings are restricted to a maximum of 5 people.

All people must keep a distance of 1.5 metres from each other.

What is citizenM doing to keep me safe?

"We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.
We have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day."

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Glasgow hotel

Is your hotel open ?
Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails. We serve guests only - sorry, no visitors for now due to social distancing rules.

Is the hotel living room open during my stay?

Yes! Our living room (except the lower level) is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Are the societyM meeting rooms open during my stay?

We're sorry, our meeting rooms are currently closed. Please keep checking for updates.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I bring family and friends?

Sorry, the current rules in Scotland do not allow family or friends gatherings indoors. You may only gather outdoors while keeping a distance of 2 metres from each other. Please do not invite your family and friends to the hotel.

Should I wear a mask at the hotel ?

In Scotland, face masks must be worn indoors in all public areas at all times, except when eating or drinking.

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are mandatory in England since 8 August, and optional in Scotland where some of our staff wear them as a personal preference.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM London Bankside hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room. Our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also read our risk assessment here.

Since 3 August, we have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place in England.

People can socialise indoors as long as they keep a distance of 1 metre or more from each other.

Since 8 August, face masks are mandatory in all public indoor spaces in England.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are mandatory in England since 8 August, and optional in Scotland where some of our staff wear them as a personal preference.

Do I have to wear a mask at the hotel ?

Since 8 August, face masks are mandatory in all indoor public spaces in England. If you don't have your own mask, please ask for one at the front desk.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Tower of London hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room. Our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Is cloudM rooftop bar open during my stay?

We're sorry, our cloudM rooftop bar is temporarily closed. We will reopen as soon as it's safe to do so.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I bring family and friends?

We're sorry, but citizenM Tower of London is currently open to registered guests only. That means no visitors (including family and friends). Please keep a distance of 2 meters (6.5 feet) from other persons in the hotel.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also read our risk assessment here.

Since 3 August, we have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are mandatory in England since 8 August, and optional in Scotland where some of our staff wear them as a personal preference.

Do I have to wear a mask at the hotel ?

Since 8 August, face masks are mandatory in all indoor public spaces in England. If you don't have your own mask, please ask for one at the front desk.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM London Shoreditch hotel

Is your hotel open ?
Is canteenM open?

canteenM is closed until 4 July, but you may purchase food and drinks and take them to your room. The menu is temporarily limited (but still delicious).

Can I book a room ?

Yes, you can book a room. Our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Is it possible to..? (yes our house rules changed a little bit)
What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also read our risk assessment here.

Since 3 August, we have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place in England.

People can socialise indoors as long as they keep a distance of 1 metre or more from each other.

Since 8 August, face masks are mandatory in all public indoor spaces in England.

What protective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Face masks are mandatory in England since 8 August, and optional in Scotland where some of our staff wear them as a personal preference.

Do I have to wear a mask at the hotel ?

Since 8 August, face masks are mandatory in all indoor public spaces in England. If you don't have your own mask, please ask for one at the front desk.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Paris Charles de Gaulle Airport hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you may bring family and friends, but there are social distancing rules in place in France.

Gatherings are restricted to a maximum of 10 people.

Please keep a distance of 1 metre from other groups, no social distancing required within your own group.

Please wear a face mask in our public spaces.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Plexiglass is installed at the front desk and at canteenM as extra protection. The hotel staff wear face masks, and they can also choose to wear visors and gloves.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Paris La Défense hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you may bring family and friends, but there are social distancing rules in place in France.

Gatherings are restricted to a maximum of 10 people.

Please keep a distance of 1 metre from other groups, no social distancing required within your own group.

Please wear a face mask in our public spaces.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Plexiglass is installed at the front desk and at canteenM as extra protection. The hotel staff wear face masks, and they can also choose to wear visors and gloves.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Paris Gare de Lyon hotel

Is your hotel open ?
Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Is cloudM rooftop bar open during my stay?

We're sorry, our cloudM rooftop bar is temporarily closed. We will reopen as soon as it's safe to do so.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you may bring family and friends, but there are social distancing rules in place in France.

Gatherings are restricted to a maximum of 10 people.

Please keep a distance of 1 metre from other groups, no social distancing required within your own group.

Please wear a face mask in our public spaces.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Plexiglass is installed at the front desk and at canteenM as extra protection. The hotel staff wear face masks, and they can also choose to wear visors and gloves.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Zurich hotel

Is your hotel open ?
Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller food menus and no poured drinks (you can still enjoy all our bottled drinks as before).

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

For the health and safety of all citizens, we serve a delicious continental breakfast on a tray (with our famous pastries and coffee, of course).

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller food menus and no poured drinks (you can still enjoy all our bottled drinks as before).

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.

Is it possible to..? (yes our house rules changed a little bit)
What propective equipment is the hotel staff wearing?

All our hotel staff wear mandatory gloves when working with food in the pantry and behind the bar.

Should I wear a mask at the hotel ?

As a guest, you are not obliged to wear a face mask in Switzerland. If you would like a mask, please ask for one at the front desk. Please remember to maintain the 1.5 metre distance from others.

Can I use cash at the hotel?

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Can I bring family and friends?

Yes, you can bring family and friends, but there are social distancing rules in place.

Gatherings are restricted to a maximum of 5 people.

All people must keep a distance of 1.5 metres from each other.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

Asia

citizenM Kuala Lumpur Bukit Bintang

Is your hotel open ?
Is your hotel open?

citizenM Kuala Lumpur hotel is closed for bookings until October 1st. You can book a stay now for any date after that date. Click here to make your reservation.

How can I access the hotel?

citizenM Kuala Lumpur hotel is closed for bookings until October 1st. You can book a stay now for any date after that date. Click here to make your reservation.

Is the hotel living room open during my stay?

citizenM Kuala Lumpur hotel is closed for bookings until October 1st. You can book a stay now for any date after that date. Click here to make your reservation.

Is canteenM open?

citizenM Kuala Lumpur hotel is closed for bookings until October 1st. You can book a stay now for any date after that date. Click here to make your reservation.

Are the societyM meeting rooms open during my stay?

citizenM Kuala Lumpur hotel is closed for bookings until October 1st. You can book a stay now for any date after October 1st.

Can I come to the hotel if I do not have a reservation ?

citizenM Kuala Lumpur hotel is closed for bookings until October 1st.  We will be happy to welcome visitors when the hotel reopens again.

Can I eat at the hotel ?
Do you serve lunch/dinner/drinks?

citizenM Kuala Lumpur hotel is closed until October 1st.  We will serve food and drinks at canteenM as usual once the hotel reopens.

Can I have food delivered at the hotel ?

citizenM Kuala Lumpur hotel is closed until October 1st. Once the hotel reopens, we will accept food deliveries as usual.

Do you serve breakfast?

citizenM Kuala Lumpur hotel is closed until October 1st. Once it reopens, a la carte tray breakfast will be served.

HOW can I order lunch/dinner/drinks?

citizenM Kuala Lumpur hotel is closed until October 1st. Once it reopens, all our food and drink menus will be available via QR codes at canteenM, or simply by asking an ambassador for a copy.

Is it possible to..? (yes our house rules changed a little bit)
Can I bring family and friends?

citizenM Kuala Lumpur hotel is closed until October 1st. Once the hotel reopens, we will welcome your friends and family as usual.

What protective equipment is the hotel staff wearing?

citizenM Kuala Lumpur hotel is closed until October 1st. Currently, we intend for our staff to wear masks at all times and gloves for food preparation once the hotel reopens. This may change if the circumstances change after opening day.

Should I wear a mask at the hotel ?

citizenM Kuala Lumpur hotel is closed until October 1st. Currently, the local rules do not require the guests to wear masks when inside the hotel. This may change if the circumstances change after opening day.

Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Shanghai Hongqiao

Is your hotel open ?
Is canteenM open?

Yes, canteenM is open and ready to welcome you. Come enjoy our breakfast, lunch, dinner, snacks and drinks as usual.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Can I eat at the hotel ?
Do you serve breakfast?

We still serve the lovely citizenM breakfast, but slightly different. For your safety, there is no more buffet, but you can choose breakfast on a tray or in a bag. Enjoy in canteenM or in your room.

Do you serve lunch/dinner/drinks?

Our food and beverage service is available.
Our lunch and dinner menu is available on demand at the canteenM as usual.

Can I have food delivered to the hotel?

Yes, you may have food delivered to the hotel. If you'd like a recommendation for something great, please feel free to ask our ambassadors.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Can I bring family and friends?

Yes, you may bring friends, family and colleagues to the hotel. Masks are required to be worn by everyone while inside our hotel.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Our hotel teams are wearing face masks at all times. Employees who handle food also wear gloves.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Taipei North Gate hotel

Is your hotel open ?
Is canteenM open?

Yes, canteenM is open and ready to welcome you. Come enjoy our breakfast, lunch, dinner, snacks and drinks as usual.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Can I eat at the hotel ?
Do you serve lunch/dinner/drinks?

Our food and beverage service is available.
Our lunch and dinner menu is available on demand at the canteenM as usual.

Can I have food delivered to the hotel?

Yes, you may have food delivered to the hotel. If you'd like a recommendation for something great, please feel free to ask our ambassadors.

Do you serve breakfast?

We still serve the lovely citizenM breakfast, but slightly different. For your safety, there is no more buffet, but you can choose breakfast on a tray or in a bag. Enjoy in canteenM or in your room.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Can I bring family and friends?

Yes, you may bring friends, family and colleagues to the hotel. Masks are required to be worn by everyone while inside our hotel.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

Do I have to wear a mask at the hotel ?

All guests and visitors are required to wear face masks in the public areas of the hotel.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Our hotel teams are wearing face masks at all times. Employees who handle food also wear gloves.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

United States

citizenM Boston North Station

Is your hotel open ?
Are the societyM meeting rooms open during my stay?

We're sorry, our meeting rooms are closed until at least 19 July. Please keep checking for updates.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at citizenM Boston North Station, but will be asked to register by giving their name and phone number when entering. Please observe the local social distancing rules while they are still in place.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I eat at the hotel ?
Do you serve breakfast?

We still serve the lovely citizenM breakfast, but slightly different. For your safety, there is no more buffet, but you can choose breakfast on a tray or in a bag. Enjoy in canteenM or in your room.

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

Yes, you may order food to be delivered to the hotel, but we have some conditions for health and safety. Please ask the food courier to wait outside for you to pick up the food. Please consume the food in your room only.

Is it possible to..? (yes our house rules changed a little bit)
Can I bring family and friends?

Yes, you may bring friends and family to our Boston hotel, but they will need to register as visitors with their name and phone number when they enter the hotel.

Please keep a distance of 1.5 meter (6 feet) from other groups, no social distancing required within your own group.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

All guests must show valid ID. Face masks are required in all public areas of the hotel, except when consuming food and beverages.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Our hotel teams are wearing face masks at all times.

Do I have to wear a mask at the hotel ?

All people are required to wear face masks in the public areas of the hotel.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM New York Times Square

Is your hotel open ?
Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Until 6 July, consuming food and beverages is not possible in the living room - only in your own room.

Is canteenM open?

Yes, canteenM is open, but with some limitations - like smaller drink and cocktail menus. Consuming food and beverages is not possible in the living room at the moment - only on the terrace or in your own room.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Is cloudM rooftop bar open during my stay?

We're sorry, our cloudM rooftop bar is temporarily closed. We will reopen as soon as it's safe to do so.

Can I eat at the hotel ?
Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails. Please enjoy food and drinks in your room or on the terrace.

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller food menus and no poured drinks (you can still enjoy all our bottled drinks as before).

Do you serve breakfast?

We still serve the lovely citizenM breakfast, but slightly different. For your safety, there is no more buffet, but you can choose breakfast on a tray or in a bag. Enjoy in canteenM or in your room.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

Yes, you may order food to be delivered to the hotel, but we have some conditions for health and safety. Please ask the food courier to wait outside for you to pick up the food. Please consume the food in your room only.

Is it possible to..? (yes our house rules changed a little bit)
Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

All guests must show valid ID. Face masks are required in all public areas of the hotel, except when consuming food and beverages.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Our hotel teams are wearing face masks at all times.

Do I have to wear a mask at the hotel ?

All people are required to wear face masks in the public areas of the hotel.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM New York Bowery

Is your hotel open ?
Is canteenM open?

Yes, canteenM is open, but with some limitations - like smaller drink and cocktail menus. Consuming food and beverages is not possible in the living room at the moment - only on the terrace or in your own room.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Until 6 July, consuming food and beverages is not possible in the living room - only in your own room.

Is cloudM rooftop bar open during my stay?

Our cloudM rooftop bar is open to hotel guests and the public, but with some restrictions. The maximum capacity is 30. All cloudM visitors must leave name and contact info for tracing purposes. The opening hours are 4.00 PM - midnight Tuesday to Saturday, and 2.00 PM - 11.00 PM Sunday and Monday.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I eat at the hotel ?
Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails. Please enjoy food and drinks in your room or on the terrace.

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller food menus and no poured drinks (you can still enjoy all our bottled drinks as before).

Do you serve breakfast?

We still serve the lovely citizenM breakfast, but slightly different. For your safety, there is no more buffet, but you can choose breakfast on a tray or in a bag. Enjoy in canteenM or in your room.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

Yes, you may order food to be delivered to the hotel, but we have some conditions for health and safety. Please ask the food courier to wait outside for you to pick up the food. Please consume the food in your room only.

Is it possible to..? (yes our house rules changed a little bit)
Can I come to the hotel if I do not have a reservation ?

At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.

Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

All guests must show valid ID. Face masks are required in all public areas of the hotel, except when consuming food and beverages.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

What protective equipment is the hotel staff wearing?

Our hotel teams are wearing face masks at all times.

Do I have to wear a mask at the hotel ?

All people are required to wear face masks in the public areas of the hotel.

Can I store luggage at the hotel?

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Seattle South Lake

Is your hotel open ?
Are the societyM meeting rooms open during my stay?

Yes, societyM meeting rooms are open for bookings from 1 July! For your safety, all rooms are fully cleaned and disinfected after every meeting.

Can I book a room ?

Yes, you can book a room, our hotels are open. Click here to make a reservation.

How can I access the hotel?

Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.

Can I come to the hotel if I do not have a reservation ?

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please observe the local social distancing rules while they are still in place.

Is the hotel living room open during my stay?

Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place.

Is canteenM open?

Yes, canteenM is open as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

Can I eat at the hotel ?
Do you serve breakfast?

We still serve the lovely citizenM breakfast, but slightly different. For your safety, there is no more buffet, but you can choose breakfast on a tray or in a bag. Enjoy in canteenM or in your room.

Do you serve lunch/dinner/drinks?

Yes, we serve food and drinks as usual, but with some temporary limitations - like smaller menus for food, drink and cocktails.

HOW can I order lunch/dinner/drinks?

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code in canteenM, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

Can I have food delivered to the hotel?

Yes, you may order food to be delivered to the hotel, but we have some conditions for health and safety. Please ask the food courier to wait outside for you to pick up the food. Please consume the food in your room only.

Is it possible to..? (yes our house rules changed a little bit)
Can I bring family and friends?

Yes, you may bring friends and family to our Seattle hotel. For health and safety, your visitors cannot go up to your room - please enjoy our living room together instead.

Should I wear a mask at the hotel ?

In Seattle, it is mandatory to wear a face mask at all times - indoors and outdoors.

Can I use cash at the hotel?

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

What is citizenM doing to keep me safe?

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.

Are there any other rules I should be aware of?

If you feel ill, please dial 0 from your room and let the hotel team know, so they can follow our health and safety procedures, and arrange medical care for you if needed.

We have house rules in place at all our hotels. You will receive a copy in your pre-stay email and at the hotel. We will ask you to agree to the house rules when you check-in.

All guests must show valid ID. Face masks are required in all public areas of the hotel, except when consuming food and beverages.

We reserve the right to:

• close the hotel if circumstances demand it and shorten your reservation
• adapt daily services as needed - food, beverages, housekeeping, etc
• ask anyone not complying with the house rules (both new and old) to leave the hotel.
• check your temperature if required by the authorities.

What protective equipment is the hotel staff wearing?

Our hotel teams are wearing face masks at all times.

Can I receive mail and packages at the hotel ?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

citizenM Washington DC Capitol

Is your hotel open ?
Can I book a room?

Our lovely new citizenM Washington DC hotel opens on 1 September. You can book a stay now for any date after 1 September.

Is cloudM rooftop bar open during my stay?

We're sorry, our cloudM rooftop bar will not open at the same time as the rest of the hotel. We will update this information as soon as it changes.

Can I cancel my reservation?
I cannot come because of COVID-19, can I cancel my booking free of charge ?

If you booked your stay directly with citizenM, this news is for you! Free cancellations are now available on all reservations with stay dates up to 31 December 2020. No matter your rate type, you may cancel by midnight the day before your arrival.

You can cancel your reservation yourself through www.citizenM.com.

If you have booked through an external agent, such as Booking.com or Expedia, you will need to cancel the reservation on the website or travel agent you used to make the reservation. You'll find their contact details in your reservation confirmation email.

If you prepaid your booking with Expedia, you can request a refund from them directly by clicking this link.

If you booked with Booking.com, please reach their customer support by clicking this link.

bookings

How, what and where to book.

How do I book?
How do I book?

We like to make things quick and easy for you – that's why all citizenM reservations are done online. You'll find our best rates and availability here. Just a few clicks and you're done! No phone calls or emails necessary.

Do I need a credit card to book?

Yes, you need a valid credit card to book a room. The card will not be charged when making the reservation (there are some exceptions, for example when we're having limited-time sales).

Once you arrive at the hotel, you'll be required to present a credit card at check-in, but it doesn't have to be the same credit card you used to make your booking online.

What kind of rates do you offer?

There are two types of rates for every booking:

The flexible rate will let you modify and cancel your booking free of charge within the time limits of the booking.


The fixed rate will give you a better price, but you will not be able to cancel or modify your reservation once it is booked (this rate is temporarily unavailable until 31st of December of 2020). 

There is also a special citizens-only rate with more discounts and flexibility. If you aren't a citizen yet, you can sign up while you book! Find out more here.

How do I book a group?

We love groups! If you need more than 10 rooms on fixed dates, please visit our groups page for more information and to request a quote for your visit. Please note: there are no twin beds at citizenM. Each room has an XL king-size double bed only (to share or not).

Who can stay at the hotel ?
How old do I need to be to book?

You must be 18 years or older to book a room and stay solo at citizenM. Younger guests must be accompanied by a legal adult. To visit our cloudM rooftop bars, you must be 18 or older in Europe, and 21 or older in the USA.

Can I book for someone else?

Yes you can! You can enter any guest name, and it doesn't have to match the name on the credit card either.

How many people can stay per room?

All our rooms are designed for a maximum occupancy of 2 adults.

Can I bring a child?

Our huge XL king-size beds are ideal for two adults, but a child under 10 years old will also fit comfortably. Feel free to ask for an extra duvet of pillows at check-in if needed.

Can I add another person to the booking?

Yes, you can add another person to the booking, but please note all our rooms are suitable for a maximum occupancy of 2 adults. In every room, there is one XL king-size bed to share (no twin beds).

What can I book?
What kind of rooms do you have? / Can I book a specific view?

Unlike traditional hotels, at citizenM we only have one type of room – the perfect one. All rooms are the same size and layout, the only thing that varies is the view.

In some of our hotels, you can book a room with an extra-special view for a small extra fee. This option will show during your booking. In hotels where no special view is bookable, you may ask for a particular view in the comments during your booking, and we will do our best to fulfil your request (subject to room availability).

What kind of rates do you offer?

There are two types of rates for every booking:

The flexible rate will let you modify and cancel your booking free of charge within the time limits of the booking.
The fixed rate will give you a better price, but you will not be able to cancel or modify your reservation once it is booked.

There is also a special citizens-only rate with more discounts and flexibility. If you aren't a citizen yet, you can sign up while you book! Find out more here.

How do I book a group?

We love groups! If you need more than 10 rooms on fixed dates, please visit our groups page for more information and to request a quote for your visit. Please note: there are no twin beds at citizenM. Each room has an XL king-size double bed only (to share or not).

How do I book a meeting room?

You can book any of our inspiring societyM meeting rooms online in just 5 simple steps via this page. All our rooms come with free-flowing coffee, superfast Wi-Fi, tech for all your devices and much more.

How do I book cloudM?

Individuals and small groups of friends don't need to book cloudM in advance. Just come over to enjoy drinks and views with us!

You may make a reservation at cloudM for a group of 20 or more people. For information and to request a quote, please visit this page.

How can I pay?
How can I pay in advance?

To pay in advance, log into 'my booking' where you can pre-pay for up to 72 hours (3 days) before your arrival date.

To pre-pay someone else's reservation, you'll need to know the guest's last name, reservation number and the hotel where they are staying. Enter the information on this page to access the booking overview, then click the big red button to pre-pay.

Can I pay on arrival?

Yes, you can pay on arrival with any credit card you prefer (it doesn't have to be the same card you used to make the reservation). We accept all major credit cards. We do not accept cash for room payment.

How do I get an invoice?

Immediately after check-out, the final invoice will be sent to the email address confirmed during check-in.

Did you delete the email, or it never arrived? You can view and download your invoice anytime by logging into my booking page. You can also view or download the invoice by filling in the hotel location, the guest's last name and the reservation number.

Can I pay cash?

We do not accept cash for room payment in our hotels. Though no deposit is required, you will be required to present a credit card at check-in for guarantee purposes.

When do I pay?

You can pay up until 72 hours (3 days) before check-in through my booking page. After that, you can only pay at check-in (online check-in before you arrive, or personally at the hotel).

How can I confirm if a payment has been made?

You can check if your reservation has been prepaid at any time through here. You can also contact us via chat if you are unsure.

Do I need to bring the credit card used for booking when checking in?

You will need a credit card to check in, but it doesn't have to be the same credit card used to book. It can be any other card you prefer to use.

Do you take deposits?

No, we don't take deposits. You only need a valid credit card number to reserve your room online.

We do not charge any extra fees at check-in, except for city taxes (where the local legislation requires it) or for any extras you add yourself during check-in (for example, breakfast, late check-out, etc).

How can I change the address or the name on the invoice?

We can do that for you, as long as the guest has not checked out. Modifications are not possible after departure. To request your change, please contact us.

Can I cancel my booking ?
How can I cancel the booking if I booked via citizenM?

It's too bad you cannot make it, we were looking forward to seeing you! If you have booked directly through the citizenM website, you can cancel your booking yourself via my booking page. Depending on the rate type you chose, you may or may not be charged.

How can I cancel the booking if I booked elsewhere?

It's too bad you cannot make it, we were looking forward to seeing you! If you booked through a third party (for example, another website, your travel agent, etc), you will need to cancel the reservation directly with them. You will likely find their contact details in the reservation confirmation email. Depending on the rate type chosen at time of booking, you may or may not be charged.

Can I cancel my room without fees?
  • Did you book a flexible rate?

If you booked a flexible rate, you can cancel your booking for free up to 24h before arrival. To check this, log into my booking and look under 'cancellation policies'. There, you will see your free cancellation deadline.

  • Did you book a fixed rate?

If you booked at a fixed rate, you will be able to cancel the reservation, but you will be charged the full amount for your stay.
If you still want to proceed with your cancellation, go to my booking page to view and cancel your reservation.

Can I modify my booking?
How do I change the dates of the booking via citizenM?

If you booked the flexible rate, you can modify the dates of your reservation in the my booking section.

If you booked the fixed rate, you cannot modify the dates.

How do I change the dates of the booking if I did not book via citizenM?

If you wish to modify a reservation made via a third party (for example, another website, your travel agent, etc), please contact them directly to request the change. You will likely find their contact details in the reservation confirmation email.

Can I change the name of the booking?

Yes, the name on the reservation can be updated in my booking.

Can I change the number of people in the room?

Yes and you'll be happy to know we don't charge extra for additional people in the room (unlike most hotels). The number of guests can be changed from 1 to 2 (and vice versa) via my booking page. You can also do it at check-in.

If you booked through a third party (for example, another website, your travel agent, etc) you will need to contact them to make this adjustment. You will likely find their contact details in the reservation confirmation email.

If the second person needs breakfast, you can simply buy it in the morning at canteenM. It won't cost any extra, the price is always the same.

Can I add breakfast to my reservation?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

I already stayed
I forgot something inside the room, how can I get it back?

We hope it wasn't your lucky socks! Whatever you forgot, we'll be happy to help you get your item back. Please contact us via chat or send us a text via WhatsApp at +44 744 417 1707.

Please note, we keep lost items for a maximum of 3 months. If you haven’t realised you’re missing your item by then, you probably won’t need it and we will donate it to a good cause.

Where can I find my invoice?

The final invoice will be automatically emailed immediately after check-out to the email address confirmed during check-in.

Did you delete the email, or it never arrived? You can view and download your invoice anytime by logging into my bookings page. You can also view or download the invoice by filling in the hotel location, the guest's last name and the reservation number.

How can I share feedback about my stay?

Did you fall in love with the way we do things? Or out of love? Either way, we like to hear all compliments, suggestions and complaints.

You can send us feedback in several ways. After your stay, you'll receive a survey email with room for comments. You can also chat to us live. And if you need more time to compose an email, send it to us whenever you're ready.

How can I update the address or name of my invoice?

We can do that for you, as long as the guest has not checked out. Modifications are not possible after departure. To request your change, please contact us.

You can also request this change in person at the hotel, just ask an ambassador. Please note, these changes can only be made before you check-out.

I really loved something at the hotel, where can I get it?

We're flattered you loved our stuff! At the moment, we do not have an online store for our goodies, but we will shout about it once we do. In the meantime, all citizenM hotels carry a selection of lovely (and lovable) pieces at collectionM, our hotel gift shop.

Our most popular items are the Marvin dolls, and yes you can purchase them at the hotel (with or without a pillow).

Are you interested in our hotel art? Please email our curator at art@citizenM.com.

hotel information

Paris, New York or Shanghai? Find all location-specific information here.

Europe

citizenM Schiphol Airport hotel

How do I get to the hotel?
What's your address?
Do you have parking?

citizenM Amsterdam Schiphol Airport hotel does not offer car parking.

Comfort Parking has a special discount for citizenM guests when you book through their website – use the code Citizenm10. This parking is situated a 10-minute drive from the hotel. There is a shuttle service back to the airport, which you can request while booking your parking on their website.

Alternatively, you can use Schiphol Parking:

P1 at the airport for short stays (48 hours).
P6 which provides valet parking for a minimum of 3 days.
P3 is for long term parking. No booking is required.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 8.00 PM for an extra 39 EUR during booking, at online check-in, or in person at the hotel.

What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? If there are rooms available, you can check-in early for a small extra fee of 29 EUR.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...? (yes, we do have a few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

citizenM Amsterdam South

How do I get to the hotel?
What's your address?

citizenM Amsterdam South
Prinses Irenestraat 30
1077 WX Amsterdam
The Netherlands

Do you have parking at the hotel?

Sorry, citizenM Amsterdam South hotel does not offer car parking on the hotel grounds.

There is paid street parking in front of the hotel, available Mon–Sat from 9:00 AM to 9:00 PM, Sundays are free. Pay for your parking using the street ticket machine.

For price-conscious citizens, there are several Park & Ride options nearby:

P+R RAI
P+R Olympisch Stadion
Weekend P+R VUmc

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What types of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

Yes, we have citizenM bikes! Hop on one and see the city like a local while getting a great workout.

Our bikes are free to use, but require a safety deposit (varies per hotel). The deposit will be refunded when you return the bike.

If there are no more bikes left at the hotel, our ambassadors will recommend a great local rental alternative.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

citizenM Amstel Amsterdam hotel

How do I get to the hotel?
What's your address?

citizenM Amstel Amsterdam hotel
Sarphatistraat 47
1018 EW Amsterdam
The Netherlands

Do you have parking at the hotel?

citizenM Amstel Amsterdam hotel does not offer car parking.

The nearest parking location is:

QPark Weesperplein  (Eerste Boerhaavestraat - 1091 GM Amsterdam)

 
Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

IS IT POSSIBLE TO...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

Yes, we have citizenM bikes! Hop on one and see the city like a local while getting a great workout.

Our bikes are free to use, but require a safety deposit (varies per hotel). The deposit will be refunded when you return the bike.

If there are no more bikes left at the hotel, our ambassadors will recommend a great local rental alternative.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

citizenM Rotterdam hotel

How do I get to the hotel?
What's your address?

citizenM Rotterdam hotel
Gelderse Plein 50
3011 WZ Rotterdam
The Netherlands

Do you have parking at the hotel?

citizenM Rotterdam has 13 parking spots available for our guests. The rate is 19.50 EUR per hotel night (from 2.00 PM on your arrival date until 11.00 AM the next day). These parking spots cannot be pre-booked in advance due to restrictions. Please ask the hotel ambassador upon arrival if any parking spots are available.

In the event that we are fully booked, here are the alternatives:
Markthal Interparking (select Hotel Parking)
Parking garage Oude Haven

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What types of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

Yes, we have citizenM bikes! Hop on one and see the city like a local while getting a great workout.

Our bikes are free to use, but require a safety deposit (varies per hotel). The deposit will be refunded when you return the bike.

If there are no more bikes left at the hotel, our ambassadors will recommend a great local rental alternative.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

citizenM Copenhagen Radhuspladsen hotel

How do I get to the hotel?
What's your address?

citizenM Copenhagen Radhuspladsen hotel
H.C. Andersens Boulevard 12
1553 Copenhagen
Denmark

Do you have parking at the hotel?

citizenM Copenhagen hotel does not offer car parking, but you can park close to the hotel at one of these:

Axel Towers Parking (Axeltorv 9)

Nyropsgade 6

Q-Park Industriens Hus

Jernbanegade

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 210 DKK during booking, at online check-in, or in person at the hotel.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 100 DKK per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

citizenM Glasgow hotel

How do I get to the hotel?
What's your address?

citizenM Glasgow hotel
60 Renfrew Street
Glasgow G2 3BW
UK

Do you have parking at the hotel?

citizenM Glasgow hotel does not offer car parking on the hotel grounds.

We do, however, have a discounted rate for you at Cambridge Street Car Park, a 5-minute walk from the hotel:

Up to 24 hours: Mon-Sun, 15.00 GBP,
Overnight: Mon-Sun, 6.00 PM - 8.00 AM, 2.00 GBP
(prices may vary)

Hand your car parking ticket to an ambassador to validate, then pay at any machine in the car park.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 GBP per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

citizenM London Bankside hotel

How do I get to the hotel?
What's your address?

citizenM London Bankside hotel
20 Lavington Street
London SE1 0NZ
UK

Do you have parking at the hotel?

citizenM London Bankside hotel does not offer car parking, but you can park close to the hotel at one of these:

on the street: 4.40 GBP/hour, Mon-Fri 8.00 AM - 6.30 PM, maximum stay 4 hours
APCOA South Bank Parking
Union Car Park

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 GBP per person.

citizenM Tower of London hotel

How do I get to the hotel?
What's your address?

citizenM Tower of London hotel
40 Trinity Square
London EC3N 4DJ
UK

Do you have parking at the hotel?

citizenM Tower of London hotel does not offer car parking, but we’ve searched high and low to provide you with these alternatives:

SABA Tower Hill Car & Coach Park
SABA Minories Car Park

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I visit CloudM with a minor?

In Europe and Asia, only 18-year-old and older may visit cloudM. In the USA, only guests 21-years-old and older may visit cloudM.

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it here.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 GBP per person.

citizenM London Shoreditch hotel

How do I get to the hotel?
What's your address?

citizenM London Shoreditch hotel
6 Holywell Lane
London EC2A 3ET
UK

Do you have parking at the hotel?

citizenM London Shoreditch hotel does not offer car parking, but we’ve searched high and low to provide you with these alternatives:

NCP London Finsbury Square
Broadgate Car Park

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 GBP per person.

citizenM Paris Charles de Gaulle Airport hotel

How do I get to the hotel?
What's your address?

citizenM Paris Charles de Gaulle Airport
7 Rue de Rome
93290 Tremblay-en-France
France

Do you have parking at the hotel?

At citizenM Paris Charles de Gaulle hotel, we have 56 parking spaces and 2 handicapped parking spaces available for our guests. The price is 2.50 EUR per hour, or 25.00 EUR per day.

To reserve your parking spot, please follow this link: https://www.onepark.fr. We recommend doing so as soon as possible, as there is a limited number of parking spots available to book online, and a 24-hour notice is required.

Please note: the price of the parking is not connected to your reservation, therefore it must be paid separately from your room charges.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 39 EUR during booking, at online check-in, or in person at the hotel.

What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? If there are rooms available, you can check-in early for a small extra fee of 29 EUR.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

citizenM Paris La Défense hotel

How do I get to the hotel?
What's your address?

citizenM Paris La Défense
194 Jardin de l'Arche
92000 Nanterre
France

Do you have parking at the hotel?

At citizenM Paris La Défense hotel, we have on-site parking available for our guests for 5.00 EUR for one hour. After one hour, the daily rate applies, it is 25.00 EUR per day. Max vehicle height is 2.1, and you may pay directly at the parking facility.


To reserve your parking spot, please follow this link: https://www.onepark.fr

To reach the parking entrance, this is the address you will need to enter in Google Maps:

30 Rue des Longues Raies
92800 Nanterre France

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

citizenM Paris Gare de Lyon hotel

How do I get to the hotel?
What's your address?

citizenM Paris Gare de Lyon
8 Rue van Gogh
75012 Paris

Do you have parking at the hotel?

citizenM hotel Paris Gare de Lyon hotel does not offer car parking, but we've searched high and low for the best alternatives for you:

ZENPARK Paris Parking Bercy - Gare de Lyon
INTERPARKING Parking Bercy Arena - Gare de Lyon
Parking Indigo Gare de Lyon

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Is it possible to...? (yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I visit CloudM with a minor?

In Europe and Asia, only 18-year-old and older may visit cloudM. In the USA, only guests 21-years-old and older may visit cloudM.

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it here.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 EUR per person.

citizenM Zurich

How do I get to the hotel?
What's your address?

citizenM Zurich hotel
42 Talacker
8001 Zurich
Switzerland

Do you have parking at the hotel?

citizenM Zürich hotel does not offer car parking, but we’ve searched high and low to provide you with an overview of the parking options in the area:

Talgarten parking

Jelmoli parking

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra CHF 34 during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 10.30. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 16 CHF per person.

citizenM Geneva

How do I get to the hotel?
What's your address?

citizenM Geneva hotel
31-33 Rue de la Rôtisserie
1204 Geneva

Do you have parking at the hotel?

citizenM Geneva hotel does not offer car parking, but we’ve searched high and low to provide you with a parking option in the area:

Parking Mont Blanc
Quai du Général-Guisan, 1204 Genève, Switzerland 

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra CHF 34 during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it here.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.30 AM until 10.30. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 16 CHF per person.

United States

citizenM Boston North Station

How do I get to the hotel?
What's your address?

citizenM Boston North Station hotel
70 Causeway Street
Boston MA 02114
USA

Do you have parking at the hotel?

citizenM Boston North Station hotel does not have parking on the hotel grounds.

We do, however, have a discounted rate for our guests at the The North Station Garage, which is located right underneath TD Garden, 300 ft from the hotel.

This parking lot is open every day from 5.00 AM to 1.00 AM, and the price is 45 USD per 24 hours. For less than 24 hours, the regular hourly rate will apply.

On event days, parking spots will be available in a first-come-first-served basis.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

To check-in, you must show valid ID (passport or driving license) on arrival. Unfortunately, photographs of these documents are not accepted.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 69 USD during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it here.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 9.95 USD+taxes per person.

citizenM New York Times Square

How do I get to the hotel?
What's your address?

citizenM New York Times Square hotel
218 West 50th Street
New York NY 10019
USA

Do you offer parking at the hotel?

citizenM New York Times Square does not offer parking on the hotel grounds, but we offer our guests discounted rates at a parking lot nearby, just a 5-minute walk from the hotel.

Eastway Parking
Car park entrance/ exit on 225 West 49th Street (between Broadway & 8th)
Special citizenM rates 45.00 USD for a continuous 24 hour period for small cars. SUV car parking costs 65.00 USD.
Parking for a short period is also discounted to a maximum of 45.00 USD for a continuous 24 hour period.
To get your discounted rate, please ask a hotel ambassador to validate your parking ticket.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

To check-in, you must show valid ID (passport or driving license) on arrival. Unfortunately, photographs of these documents are not accepted.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 69 USD during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I visit CloudM with a minor?

In Europe and Asia, only 18-year-old and older may visit cloudM. In the USA, only guests 21-years-old and older may visit cloudM.

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it here.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 9.95 USD+taxes per person.

citizenM New York Bowery hotel

How do I get to the hotel?
What's your address?

citizenM New York Bowery
189 Bowery
New York NY 10002
USA

Do you offer parking at the hotel?

There is no car parking at citizenM New York Bowery hotel, but we've searched high and low for some alternative options in the area:

Enterprise Parking - Mott Park
Icon Parking - Soho Village

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 69 USD during booking, at online check-in, or in person at the hotel.

Do I need an ID when checking in?

To check-in, you must show valid ID (passport or driving license) on arrival. Unfortunately, photographs of these documents are not accepted.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

Can I visit CloudM with a minor?

In Europe and Asia, only 18-year-old and older may visit cloudM. In the USA, only guests 21-years-old and older may visit cloudM.

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

In some of our hotels, you can book a room with a view for a small extra fee. This option will show during your booking, or ask us to add it here.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 9.95 USD+taxes per person.

citizenM Seattle South Lake

How do I get to the hotel?
What's your address?

citizenM Seattle South Lake Union hotel
201 Westlake Avenue N
Seattle WA 98109
USA

Do you have parking at the hotel?

citizenM Seattle South Lake does not offer parking, but we've searched high and low for some alternative options in the area:

1) SP+ parking:
Address: 234 9th Ave N (Parking garage in the alley behind the SSL property)
Phone Number: (888) 515-7275
Open only on weekdays

2) Street parking:
Anywhere that has a parking station. 

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

To check-in, you must show valid ID (passport or driving license) on arrival. Unfortunately, photographs of these documents are not accepted.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 69 USD during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 9.95 USD+taxes per person.

citizenM Washington DC Capitol

How do I get to the hotel?
What's your address?

citizenM Washington DC Capitol
550 School Street SW
20024 Washington, DC
USA

Do you have parking at the hotel?

citizenM Washington DC Capitol does NOT offer car parking. But we are searching for nearby alternatives. We'll update you soon!

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

To check-in, you must show valid ID (passport or driving license) on arrival. Unfortunately, photographs of these documents are not accepted.

What is the check in time ?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 69 USD during booking, at online check-in, or in person at the hotel.

Is it possible to...?(yes, we do have few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 9.95 USD+taxes per person.

Asia

citizenM Kuala Lumpur Bukit Bintang hotel

How do I get to the hotel?
What's your address?

citizenM Kuala Lumpur Bukit Bintang hotel
128 Jalan Pudu, Bukit Bintang
55100 Kuala Lumpur
Malaysia

 
Do you have parking?

At citizenM Kuala Lumpur Bukit Bintang hotel, we offer guest car parking on levels 1 and 2 of the building. We have 55 spaces for our hotel guests, free of charge, available on first-come-first-served basis. Parking cannot be pre-booked. Simply arrive and park your car, then present the parking ticket to one of our ambassadors to get your free rate.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra MYR 150+6% SST during booking, at online check-in, or in person at the hotel.

What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? If there are rooms available, you can check-in early for a small extra fee of MYR 150+6% SST.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...? (yes, we do have a few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.30 AM until 10.30 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 35 MYR + 6% SST per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

citizenM Shanghai Hongqiao hotel

How do I get to the hotel?
What's your address?

citizenM Shanghai Hongqiao hotel
3999-6 Hongxin Road
Minhang District
201103 Shanghai
People's Republic of China

Do you have parking?

At citizenM Shanghai Hongqiao hotel, we offer 25 parking spaces free of charge to our hotel guests.

Parking cannot be pre-booked. Just come over and park the car. Afterwards, present your ticket to one of our ambassadors to get your free rate.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check-out is at 12.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra 215 CNY during booking, at online check-in, or in person at the hotel.

What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? If there are rooms available, you can check-in early for a small extra fee of CNY 250.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...? (yes, we do have a few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 110 CNY per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

citizenM Taipei North Gate hotel

How do I get to the hotel?
What's your address?

citizenM Taipei hotel
No. 3 Section 1
Zhonghua Rd, Zhongzheng District
Taipei
Taiwan

 
Do you have parking?

Sorry, there's no car parking at citizenM Taipei North Gate hotel.

The best alternative is the Taipei Main Station underground parking.

Do you have a shuttle?

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

How do I check in/check out?
What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 500 NTD during booking, at online check-in, or in person at the hotel.

What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You may check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to...? (yes, we do have a few house rules)
Can I smoke inside the room ?

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

Can I check in if I'm a minor ?

You must be 18 years or older to stay solo at citizenM. Younger guests must be accompanied by a legal adult.

Do you allow pets in the hotel?

Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.

Can I receive mail and packages to the hotel?

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

What type of rooms do you have?
What kind of rooms do you have?

We have only one kind of room – the perfect one! See what we have to offer here.

Do you have twin beds?

Our rooms are beautifully (and practically) designed to hold one double bed. The size is perfect for two to share. There is no space in the room for twin beds or extra beds.

Do you have family rooms or rooms with connecting doors?

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Do you have disabled access rooms?

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Do you have rooms suitable for guests with allergies?

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

Can I get a room with a view?

There are no bookable rooms with views at this hotel, but please leave us a note in the comments section during your booking, and we'll see what we can do. Please keep in mind we cannot guarantee a view.

What can I find in the room ?
Do you have an ironing board in the room?

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Do you provide extra beds or baby cots?

Our rooms are beautifully (and practically) designed to hold one double bed. There is no space for twin beds or extra beds. However, our enormous double bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed.

Do you have a hairdryer in the room?

Every room has a powerful hairdryer (it's hiding under the sink).

Do you provide toiletries?

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

Do you have a safe inside the room?

There is a safe for your valuables in every room – either in the closet or under the bed.

Are ALL the movies for free? ;)

Yes, all our movies are free (including adult movies) in Europe and North America – and our ultra-comfy beds are perfect for movie marathons. Please note, free movies are not available in our Asian hotels.

It there a private toilet and shower in the room?

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

Do you have bathtubs?

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Is there Wi-Fi in the rooms ?

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

Do you have windows that open?

For security and soundproofing reasons, the windows in our rooms do not open.

What can I find at the hotel?
Can you store my luggage?

We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.

Can I arrange a surprise?

Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Do you have a gym ?

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

What and when can I eat?
What are the breakfast times and price?

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 350 NTD  per person.

Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals during lunch and dinner time (1.00 PM - 10.30 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

contact

All the ways you can get in touch with us.

Europe

citizenM Schiphol Airport

Address
What's your address?

Jan Plezierweg 2
1118 BB Schiphol
The Netherlands

Social Media
Chat

You couldn't find the answer in our FAQ pages? No worries, we're here to help you.

Whatsapp

We have WhatsApp and we're not afraid to use it! Send us a text to +44 744 417 1707 and a helpful human will be with you momentarily.

Twitter

Yes, we tweet! Send us a message via Twitter here.

 
Facebook

We are happy to help 24/7! Click here to talk to us on Facebook. 

Phone
Phone

0031 (0) 208117 080

citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Amsterdam South

Address
What's your address?

Prinses Irenestraat 30
1077 WX Amsterdam  
The Netherlands

Social Media
Chat

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Whatsapp

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Twitter

Yes, we tweet! Send us a message via Twitter here.

 
Facebook

We are happy to help 24/7! Click here to talk to us on Facebook. 

Phone
citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Amstel Amsterdam

Address
Address

citizenM Amstel Amsterdam hotel
Sarphatistraat 47
1018 EW Amsterdam
The Netherlands

Social Media
Chat

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0031(0)208117020

 
citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Rotterdam

Address
Address

citizenM Rotterdam hotel
Gelderse Plein 50
3011 WZ Rotterdam
The Netherlands

Social Media
Chat

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0031 (0) 108108100

 
citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Copenhagen Radhuspladsen

Address
Address

citizenM Copenhagen Radhuspladsen hotel
H.C. Andersens Boulevard 12
1553 Copenhagen
Denmark

Social Media
Chat

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0045 89 88 07 77

 
citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Glasgow

Address
Address

citizenM Glasgow hotel
60 Renfrew Street
Glasgow G2 3BW
UK

Phone
Phone

0044(0)2035191111

 
Social Media
Chat

You couldn't find the answer in our FAQ pages? No worries, we're here to help you.

Whatsapp

We have WhatsApp and we're not afraid to use it! Send us a text to +44 744 417 1707 and a helpful human will be with you momentarily.

Twitter

Yes, we tweet! Send us a message via Twitter here.

 
Facebook

We are happy to help 24/7! Click here to talk to us on Facebook. 

citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM London Bankside

Address
Address

citizenM London Bankside hotel
20 Lavington Street
London SE1 0NZ
UK

Social Media
Chat

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0044(0)2035191680

 
citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Tower of London

Address
Address

citizenM Tower of London hotel
40 Trinity Square
London EC3N 4DJ
UK

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0044 (0)20 3519 4830

citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM London Shoreditch

Address
Address

citizenM London Shoreditch hotel
6 Holywell Lane
London EC2A 3ET
UK

Social Media
Chat

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0044 (0)203 519 4840

citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Paris Charles de Gaulle Airport

Address
Address

citizenM Paris Charles de Gaulle Airport
7 Rue de Rome
93290 Tremblay-en-France
France

Social Media
Chat

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Whatsapp

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Twitter

Yes, we tweet! Send us a message via Twitter here.

 
Facebook

We are happy to help 24/7! Click here to talk to us on Facebook. 

Phone
citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Paris La Defense

Address
Address

citizenM Paris La Defense
194 Jardin de l'Arche
92000 Nanterre
France

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Whatsapp

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Twitter

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Facebook

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Phone
Phone

0033 (0)186 655 960

citizenM profile
How do I become a citizen?

Most places give you a welcome discount. Or a first purchase discount. We give you always-and-forever discount. Join us and get the best rate in the entire universe, every time you book! Sign up here in just a few quick clicks and let the deals begin!

Jobs
Jobs

Many thanks for your interest in working with us! Please find the list of all the open positions here.

citizenMovement
citizenMovement

The mission of citizenMovement is mobilising citizens to help shorten the distance between people and opportunities. See what we've been up to here.

collectionM
collectionM

Take home more than just stories – take a little bit of citizenM. Our collectionM gift shop is full of lovely stuff you won't find anywhere else, like our best-selling gnome keychains, Marvin pillow dolls and citzenM AM and PM shower gels. You'll find the collectionM table in most citizenM living rooms.

GDPR
GDPR

At citizenM, we take your privacy seriously. Read our Privacy Statement here. For privacy concerns and questions please contact us via privacy@citizenm.com.

citizenM Paris Gare de Lyon

Address
Address

citizenM Paris Gare de Lyon
8 Rue van Gogh
75012 Paris

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Whatsapp

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Twitter

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Facebook

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