a new breed of hotel
citizenM started with an idea to disrupt the traditional hotel industry by creating a luxury hybrid hotel for today’s modern travellers – eliminating the frustrations these travellers shared. A new breed of hotel designed around a new type of traveller – one who values a luxury hotel experience in central city locations, but at an affordable price.
A hybrid hotel that isn't just a place to sleep, but somewhere to work, relax, and play. To meet like-minded people and get inspired. Somewhere to feel at home the moment you walk through the door. Somewhere with free Wi-Fi, comfortable furniture, and a great bed to crash in at the end of a long day.
hotel experience
It’s impossible to confuse citizenM with any other hotel. We don’t look or sound like anyone else. We are proudly colourful, confident and arty. We even have a signature scent. And that’s just the first impression. It’s easy to stand out when you’re black and red in a sea of beige.
Our rooms have everything modern travellers value, like enormous ultra-comfortable beds, unlimited free Wi-Fi and entertainment. 24/7 food and drinks are always waiting at canteenM. And best of all, our ambassadors are every guest’s best friend. It’s simply undeniable: you always know you’re at citizenM.
centralised business model
When we embarked on our quest to rethink the hotel, we didn’t stop at creating a great guest experience. We are a strong brand in the smart luxury lifestyle segment, and we are building a global portfolio of citizenM hotels in prime metropolitan locations, and at major international airports.
Our local teams based in Europe, Asia Pacific and North America develop and operate hotels in the most exciting cities in the world. Our unique and competitive value proposition is a first in the hotel industry, transforming every corner of our business with high profitability and premium returns.
portfolio & rollout
We are not stopping our exploration anytime soon. Paris stole our heart so many times, we built five hotels there and that’s not the end. Copenhagen turned us into history buffs with our second ever conversion (after Gare de Lyon).
And, have you seen that view of the North Gate in Taipei? We want to offer our signature affordable luxury wherever our travel-thirsty citizens dream of going next. Which is everywhere. Do read the roll-out list, but also please know that all big and beautiful cities are next.
‘Stylish, high-tech and cheap:
is citizenM the future of hospitality?’
management team
citizenM is centered around delivering a truly amazing guest experience. Our ambassadors should be able to do their job without unnecessary distractions. So we put them in charge and made sure the rest of the company is there to support them.
esg
That’s why we work hard to find the best environmental and social outcomes for our investments and operations. Sustainability not only adds value, but equals happy citizens, happy partners, and a happier planet.
We work hard to minimise our environmental impact and maximise our social impact. citizenM makes unwavering effort in obtaining sustainable building credentials, establishing meaningful charity partnerships, and promoting equality and a healthy lifestyle for all our staff.
ethics
We’re not just a pretty facade – we have a good heart, too. citizenM always wants to do right by our guests, employees, business partners and the communities who host us. That’s why we are clear about what guides our ethics and values, how we implement them, and how we protect and trust in one another.
Read our citizenM rules and Speak Up Policy via the link below.
