citizenM is centered around delivering a truly amazing guest experience. Our ambassadors should be able to do their job without unnecessary distractions. So we put them in charge and made sure the rest of the company is there to support them. This reverse thinking is as bottom-up as we could possibly think of, and it’s so simple, it works!
citizenM’s support offices in Voorschoten, NL, and New York, USA, house our operations, finance, sales, and marketing teams. This is where we set up the hotels for success, and where all the thinking, connecting, building, crafting, plotting, planning, experimenting and making happens. Phew! From finding the perfect spot for our next venture, to testing the latest tech for rooms, our support offices enable mobile citizens to enjoy our very creative hotels.