how can we help?
We might have the answers to all of life's questions. If not, contact us.
our top 6 most-asked questions
The questions we get asked the most often!
bookings
How, what and where to book.
hotel information
Paris, New York or Taipei? Find all location-specific information here.
Europe
citizenM Schiphol Airport hotel
citizenM Amsterdam South hotel
citizenM Amstel Amsterdam hotel
citizenM Rotterdam hotel
citizenM Copenhagen Rådhuspladsen hotel
citizenM Glasgow hotel
citizenM London Bankside hotel
citizenM Tower of London hotel
citizenM London Shoreditch hotel
How do I get to the hotel?
Do you have parking at the hotel?
How do I check in/check out?
What is the check in time?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance
What is the check out time?
Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.
The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).
Your data will only be used for identification, age verification and security purposes.
Is it possible to... ? (yes, we do have a few house rules)
What type of rooms do you have?
What can I find in the room ?
What can I find at the hotel?
What and when can I eat?
citizenM London Victoria hotel
citizenM Paris Charles de Gaulle Airport hotel
citizenM Paris La Défense hotel
citizenM Paris Gare de Lyon hotel
citizenM Paris Champs-Élysées hotel
citizenM Paris Opéra hotel
citizenM Zurich hotel
citizenM Geneva hotel
United States of America
Asia
societyM meeting rooms
How, what and where to book a meeting room.
group bookings
How, what and where to book 11 or more rooms.
contact
All the ways you can get in touch with us.