The world’s savviest, most adventure-hungry mobile citizens know exactly where they want to sleep – in the centre of everything. Well, here we are! Go anywhere – from a big meeting to the Little Mermaid – right from Radhuspladsen.
designer living room
4 societyM meeting rooms
Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.
- adjust lights & blinds
- browse TV channels
- control temperature
hotel informationAll you need to know about sleeping, working and having fun at citizenM.
Is your hotel open ?
Is canteenM open?
Our canteenM is open under temporary restrictions. All food and drinks must be consumed in your room. Breakfast will be served on a tray or in a bag, to be taken to your room. Alcohol service is available between 12 noon and 10.00 PM daily.
Is the hotel living room open during my stay?
Yes! Our living room is open as usual to all hotel guests, but with some temporary restrictions. Please use the living room as usual for work, rest and play, but take all your food and drinks to your room. Please observe the local social distancing rules while they are still in place.
Can I book a room ?
Yes, you can book a room, our hotels are open. Click here to make a reservation.
How can I access the hotel?
Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.
Can I come to the hotel if I do not have a reservation ?
At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.
Are the societyM meeting rooms open during my stay?
Yes, societyM meeting rooms are open for bookings! For your safety, room capacities have been reduced. All rooms are fully cleaned and disinfected after every meeting.
How do I get to the hotel?
What's your address?
citizenM Copenhagen Radhuspladsen hotel
H.C. Andersens Boulevard 12
Do you have parking at the hotel?
Do you have a shuttle?
at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.
How do I check in/check out?
What is the check out time?
Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 210 DKK during booking, at online check-in, or in person at the hotel.
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.
The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).
Your data will only be used for identification, age verification and security purposes.
What is citizenM doing to keep me safe?
What propective equipment is the hotel staff wearing?
All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.
Should I wear a mask at the hotel ?
Since 16 September, face masks must be worn in all public spaces at our hotel, except when seated, eating or drinking.
What is citizenM doing to keep me safe?
We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.
What can I find at the hotel?
Can you store my luggage?
We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.
Can I arrange a surprise?
Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Do you have a gym ?
There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
Can I eat at the hotel ?
Do you serve lunch/dinner/drinks?
Our canteenM is open under temporary restrictions. We serve lunch, dinner and drinks, but all food and drinks must be consumed in your room. Alcohol service is available between 12 noon and 10.00 PM daily.
Do you serve breakfast?
Our canteenM is open under temporary restrictions. All food and drinks must be consumed in your room. Breakfast will be served on a tray or in a bag, to be taken to your room.
HOW can I order lunch/dinner/drinks?
You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.
Can I have food delivered to the hotel?
You may order food delivery to the hotel, but for everyone's health and safety please ask the courier to wait for you outside. Please consume the food in your room.