Borough Market on one side, Tate Modern on the other, our London Bankside hotel in the middle. Welcome to 192 smart rooms, perfect for fun-starved and business-minded citizens of the world who need a giant bed at the end of a busy day.
designer living room
7 societyM meeting rooms
Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.
- adjust lights & blinds
- browse TV channels
- control temperature
hotel informationAll you need to know about sleeping, working and having fun at citizenM.
Is your hotel open ?
How can I access the hotel?
Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.
Are the societyM meeting rooms open during my stay?
Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.
Is the hotel living room open during my stay?
Yes! Our living room is open as usual to all hotel guests for work, rest and play. Please observe the local social distancing rules while they are still in place. All food and drinks must be consumed in your room.
Can I come to the hotel if I do not have a reservation ?
Sorry, we are unable to welcome visitors to our London hotels at this time. Only registered guests may stay at the hotel until further notice. Please do not invite visitors to the hotel.
Can I book a room ?
Yes, you can book a room, our hotels are open. Click here to make a reservation.
Is canteenM open?
Due to the latest regulations, our canteenM is open only for collecting food and drink orders. Between 5.00 AM and 10.00 PM, you can place your order in person, then take the food and drinks to your room. Between 10.00 PM and 5.00 AM, please place your order by dialling 0 from your room, then pick-up at canteenM. You'll find our menus on our free app and on the MoodPad in your room.
How do I get to the hotel?
What's your address?
citizenM London Bankside hotel
20 Lavington Street
London SE1 0NZ
Do you have parking at the hotel?
citizenM hotel London Bankside does not offer car parking, but we’ve partnered with JustPark to offer you secure and affordable parking just 2 minutes walk down the road.
Do you have a shuttle?
at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.
How do I check in/check out?
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.
The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).
Your data will only be used for identification, age verification and security purposes.
What is the check out time?
Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.
What is citizenM doing to keep me safe?
What protective equipment is the hotel staff wearing?
All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.
What is citizenM doing to keep me safe?
We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.
Do I have to wear a mask at the hotel ?
Since 16 September, face masks must be worn in all public spaces at our hotel, except when seated, eating or drinking.
What can I find at the hotel?
Can you store my luggage?
We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.
Can I arrange a surprise?
Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Do you have a gym ?
There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
Can I eat at the hotel ?
Do you serve breakfast?
Due to the latest rules, we have temporarily switched to a grab-and-go breakfast. Please take it to your room to consume.
Do you serve lunch/dinner/drinks?
Yes, we still serve food and drinks as usual, but with some limitations. Due to the latest regulations, our canteenM is open only for collecting food and drink orders. Between 5.00 AM and 10.00 PM, you can place your order in person, then take the food and drinks to your room. Between 10.00 PM and 5.00 AM, please place your order by dialling 0 from your room, then pick-up at canteenM. You'll find our menus on our free app and on the MoodPad in your room.
HOW can I order lunch/dinner/drinks?
You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, by scanning the QR code at canteenM, or simply by asking an ambassador for a copy of the menu. Due to the latest health regulations, you can only consume food and drinks in your room. Please dial 0 from your room to place your food and drink order.
Can I have food delivered to the hotel?
We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.