London Shoreditch hotel

Our London hotels are open under special rules implemented by the British government from 20 December. According to the new rules, our hotel can only welcome you if you are travelling for business, or for an approved exemption purpose. Each guest must present a photo ID to confirm their identity, as well as proof of business travel purpose (letter on company letterhead which includes travel dates) or proof of exemption. For more details, please refer to the UK government page about Tier 4 restrictions.You will be asked to sign this waiver when you arrive at the hotel, to confirm you agree with these terms of stay.

When you arrive, you must register your details by downloading the free NHS App via the QR code displayed at the hotel.

For your safety, we also have new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Sorry, we are unable to welcome visitors to our London hotels at this time. Only registered guests may stay at the hotel until further notice. Please do not invite visitors to the hotel.

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

citizenM London Shoreditch hotel
6 Holywell Lane
London EC2A 3ET
UK

citizenM London Shoreditch hotel does not offer car parking, but we’ve searched high and low to provide you with these alternatives:

NCP London Finsbury Square
Broadgate Car Park

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.

Since 16 September, face masks must be worn in all public spaces at our hotel, except when seated, eating or drinking.

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Due to the latest rules, we have temporarily switched to a grab-and-go breakfast. Please take it to your room to consume.

Yes, we still serve food and drinks as usual, but with some limitations. Due to the latest regulations, our canteenM is open only for collecting food and drink orders. Between 5.00 AM and 10.00 PM, you can place your order in person, then take the food and drinks to your room. Between 10.00 PM and 5.00 AM, please place your order by dialling 0 from your room, then pick-up at canteenM. You'll find our menus on our free app and on the MoodPad in your room.

You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.

You may order food delivery to the hotel, but for everyone's health and safety please ask the courier to wait for you outside. Please consume the food in your room.