We extend an open invitation to global citizens looking to sleep in luxury at an affordable rate. With 216 rooms (all with XL king-size beds) at this Shoreditch hotel, you aren't far from your fix of street art, fashion and food.
designer living room
share pics with our free Wi-Fi
Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.
- adjust lights & blinds
- browse TV channels
- control temperature
hotel informationAll you need to know about sleeping, working and having fun at citizenM.
Is your hotel open ?
How can I access the hotel?
Our hotels are open, but the doors may be locked at night (or in exceptional circumstances). In that case, hotel guests enter by scanning their room key card. New arrivals use the intercom to reach the hotel team.
Are the societyM meeting rooms open during my stay?
Yes, societyM meeting rooms are open for bookings! For your safety, all rooms are fully cleaned and disinfected after every meeting.
Is the hotel living room open during my stay?
We're sorry, our living room is currently closed due to the lockdown rules. We still offer food and drinks you can order for pick-up at canteenM, then take to your room.
Is canteenM open?
Due to the latest health regulations, canteenM is currently closed. We still offer food and drinks to pick-up and take to your room. You will find the menus on the MoodPad in your room or on the free citizenM app. Please place your order by dialling 0 from your room phone, we will call you back to let you know when your food is ready for pick-up. Once you have finished eating, please dial 0 again to let us know and leave your tray outside your room door for collection.
Can I come to the hotel if I do not have a reservation ?
At the moment, our hotels are open to registered guests only. Sorry, no visitors until further notice.
Can I book a room ?
Yes, you can book a room, our hotels are open. Click here to make a reservation.
How do I check in/check out?
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.
The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).
Your data will only be used for identification, age verification and security purposes.
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).
What is the check out time?
Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.
Is it possible to..? (yes our house rules changed a little bit)
Can I use cash at the hotel?
We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.
Are there any other rules I should be aware of?
According to the UK lockdown rules implemented on 5 November, we can only welcome guests travelling for business purposes or approved exemption purposes only – not for leisure or tourism. Our London hotels require each guest to present photo ID to confirm their identity, as well as proof of business travel purpose (letter on company letterhead which includes travel dates) or proof of exemption. Please refer to gov.uk/coronavirus for the latest rules and regulations. All guests will be asked to sign a waiver during check-in to confirm they meet these lockdown requirements.
Can I bring family and friends?
Sorry, our London hotels are currently open to registered guests only. That means no visitors (including family and friends).
What protective equipment is the hotel staff wearing?
All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.
Do I have to wear a mask at the hotel ?
Since 16 September, face masks must be worn in all public spaces at our hotel, except when seated, eating or drinking.
Can I store luggage at the hotel?
Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.
Can I receive mail and packages at the hotel ?
We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.
What is citizenM doing to keep me safe?
We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety.
We have opt-in housekeeping – you tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.
What can I find at the hotel?
Can you store my luggage?
We are happy to securely store your luggage for free on the day of your arrival and departure. Please ask an ambassador at the front desk for help with this.
Can I arrange a surprise?
Absolutely, we love arranging surprises! Please use the chat function on our website to tell us all the details, or click here for other contact options.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Do you have a gym ?
There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
Can I eat at the hotel ?
Do you serve breakfast?
In accordance with the latest lockdown rules, we have temporarily switched to a grab-and-go breakfast. Please take it to your room to consume.
Do you serve lunch/dinner/drinks?
Due to the latest health regulations, canteenM is currently closed. We still offer food and drinks to pick-up and take to your room.
Can I have food delivered to the hotel?
We're sorry, but for your and our safety we are temporarily not accepting food deliveries to the hotel. Please do not order any food delivery.
HOW can I order lunch/dinner/drinks?
You can browse our food and drink menus via the citizenM app, on the MoodPad in your room, or simply by asking an ambassador for a copy. Please order at the bar once you select your items.