London Shoreditch hotel

We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

When you arrive, you must register your details by downloading the free NHS App via the QR code displayed at the hotel.

Our cleaning routine was already world-class – now, it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!

Do you need a Covid-19 test before traveling? Please see below for the nearest local testing options. 

Please note, citizenM is not affiliated with the test providers and costs in any way, nor do we recommend particular test providers over any others. 

Testing at hotel and at clinic

The City & Travel Clinic (only for people without symptoms)
21 Knightsbridge, London, SW1X 7LY
Details and booking: https://thecityandtravelclinic.com/

Testing at at clinic

NHS Free Centre (for people with and without symptoms)
London Bridge Station
St Thomas Street Exit, SE1 9QU
Details and booking: https://maps.test-and-trace.nhs.uk/#/location/SE1%209QU 

DocTap (only for people without symptoms)
Heathrow Airport and London Bridge
Details and booking: https://doctap.co.uk/gp-appointment/#

There are also private providers of Covid-19 tests, to be found here:
https://www.gov.uk/government/publications/list-of-private-providers-of-coronavirus-testing 

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Visitors are welcome at our hotel between 5.00 AM and midnight.

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

citizenM London Shoreditch hotel
6 Holywell Lane
London EC2A 3ET
UK

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

citizenM London Shoreditch hotel does not offer car parking, but we’ve searched high and low to provide you with these alternatives:

NCP London Finsbury Square
Broadgate Car Park

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.

We want you to feel safe at any citizenM hotel you visit. Our cleaning routine was already world-class – now, it’s beyond amazing. On this page you’ll see what actions we’re taking for your health and safety. You can also tell us when you want your room cleaned. It's easy – download our free app, or use the MoodPad in your room. For all stays 3 nights or less, we won't clean your room unless you ask us to. For all stays of 3+ nights, we'll clean your room every 4th day.

Face masks and social distancing are no longer mandatory, but still highly recommended in all public areas of the hotel for protecting yourself and others around you.

Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Breakfast is served from 6.30 AM until 11.00 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 12.50 GBP per person.

Yes, we serve delicious hot meals during lunch and dinner time (12.00 PM - 04.00 AM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.