Rotterdam hotel

We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

Our cleaning routine was already world-class – now it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!

From the 25th September, all visitors and registered guests who are over 13 years old must show a CTB (coronatoegangsbewijs) to use the public areas of the hotel. All visitors and registered guests who are over 14 years old must also show government-issued ID (identity card, passport or driver’s licence). The CTB can be:

• ● proof of vaccination on the DCC app (EU QR code), paper certificates from the UK, USA and the rest of the world
• ● proof of recovery – a positive COVID test which is at least 11 days old and maximum 180 days old
• ● negative test result no older than 24 hours 

You will find more details at www.government.nl. Our full vaccination policy is linked here.

You can stay at any Dutch citizenM hotel without any of the above documents, but you will not be able to use any public areas of the hotel. You will need to stay in your room and consume all food and beverages there too.

The vaccine you received must have been approved by the European Medicines Agency (EMA) or be on the Emergency Use Listing of the World Health Organization (WHO). This is currently the case for the following vaccines:

• Astra Zeneca EU (Vaxzevria)

• Astra Zeneca - Japan (Vaxzevria)

• Astra Zeneca - Australia (Vaxzevria)

• Astra Zeneca-SK Bio (Vaxzevria)

• Pfizer-BioNTech COVID-19 Vaccine - United States of America

• Pfizer/BioNTech (Comirnaty)

• Johnson & Johnson ((COVID-19 Vaccine) Janssen)

• Moderna (Spikevax)

• Serum Institute of India (Covishield)

• Sinopharm BIBP

• Sinovac

Do you need a Covid-19 test before traveling? Please see below for the nearest local testing options. 

Please note, citizenM is not affiliated with the test providers and costs in any way, nor do we recommend particular test providers over any others. 

Testing at hotel and at clinic

One Day Clinic (only for people without symptoms)
Westblaak 92, 3012 KM Rotterdam
Details and booking: https://onedayclinic.nl/en/corona-test/
Questions: contact@onedayclinic.nl

Corona PCR Testen (for people with and without symptoms)
Groene Hilledijk 226B, 3074 AC Rotterdam
Details and booking: https://coronapcrtesten.nl/

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

Yes, visitors are welcome at our hotel. Come join us for a coffee, meal or coworking. Please keep a distance of 1.5 meters from each other and our staff. Face masks must be worn in all public areas of the hotel, except when seated. 

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

citizenM Rotterdam hotel
Gelderse Plein 50
3011 WZ Rotterdam
The Netherlands

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

citizenM Rotterdam has 13 parking spots available for our guests. The rate is 19.50 EUR per hotel night (from 2.00 PM on your arrival date until 11.00 AM the next day). These parking spots cannot be pre-booked in advance due to restrictions. Please ask the hotel ambassador upon arrival if any parking spots are available.

In the event that we are fully booked, here are the alternatives:

Markthal Interparking (select Hotel Parking)
Parking garage Oude Haven

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra 29 EUR during booking, at online check-in, or in person at the hotel.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

All our staff wear face masks at all times, and mandatory gloves when working with food in the pantry and behind the bar.

All guests and visitors are required to wear face masks in the public areas of the hotel. 

We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.  

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 14.95 EUR per person.

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.