Zurich hotel

We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

Our cleaning routine was already world-class – now, it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!

From 25th October, there are new Covid-19 rules in place, set out by the government of Switzerland. Unsure what rules apply to your situation? https://travelcheck.admin.ch/home. Our full vaccine policy is linked here. 

For people aged 16 and over, access to the indoor areas of restaurants and bars where people consume food and drinks on the premises must be restricted to holders of a valid COVID certificate:

- proof of vaccination that is valid for the Swiss authorities. See this website for more information: https://www.myswitzerland.com/en-ch/planning/transport-accommodation/travel-to-switzerland/where-and-when-is-what-open/, or
- proof of recovery – a positive COVID test which is at least 11 days old and maximum 180 days old, or
- negative test result no older than 24 hours
- registered hotel guests without the above can order room service or use the outdoor area to eat and drink 

This rule applies to all registered guests and visitors who wish to eat and drink at canteenM. The COVID certificate is not needed if not eating or drinking, and is also not required for overnight stays at the hotel. 

Can I stay in the hotel without any of the above? 

Yes, you can stay in our hotel and use the living room. However, you cannot consume any food or beverages in the living room – they must be consumed in your room (we offer room service) or outside.

Which vaccines are accepted? 

The vaccine you received must have been approved by the European Medicines Agency (EMA) or be on the Emergency Use Listing of the World Health Organization (WHO). An overview is available on the official website: https://foph-coronavirus.ch/.

Do you need a Covid-19 test before traveling? Please see below for the nearest local testing options. 

Please note, citizenM is not affiliated with the test providers and costs in any way, nor do we recommend particular test providers over any others. 

Testing at hotel

Genolier Patient Services (cost from 400 CHF per test, for people with and without symptoms)
Privatklinik Bethanien
More info: https://www.swissmedical.net/en/news/genolier-patient-services-covid-test-at-home/
To book: email: coordination@genolier.net or by phone: + 41 22 366 94 28  

Testing at clinic

Hirslanden Zuerich (for people with and without symptoms)
Klinik Hirslanden Witellikerstrasse 40, 8032 Zurich
Details and booking: https://www.hirslanden.ch/en/klinik-hirslanden/centers/corona-testzentrum.html

Zurich Airport COVID-19 Test Center (walk in, only for people without symptoms)
Zurich Airport Checkport Schweiz AG, Check in 2, Level 1 
Details and booking (or just walk in): https://checkport.info/covid-testcenter-flughafen-zuerich-2 

We are now a cashless hotel. We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

We do accept packages at the hotel, but guest name and reservation number must match with an existing booking. Please make sure both are on the parcel. If a reservation is made not directly with citizenM but with a travel website (for example, Expedia), the guest must provide the confirmation number given by that travel website.

citizenM Zurich hotel
42 Talacker
8001 Zurich
Switzerland

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

citizenM Zürich hotel does not offer car parking, but we’ve searched high and low to provide you with an overview of the parking options in the area:

Talgarten parking
Jelmoli parking

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 4.00 PM for an extra CHF 34 during booking, at online check-in, or in person at the hotel.

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Breakfast is served from 6.30 AM until 10.30 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 19.95 CHF per person.

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Yes, we serve delicious hot meals during lunch and dinner time (11.30 AM - 11.00 PM) at canteenM. Cold food, snacks, drinks and coffee are available 24/7.