Los Angeles Downtown hotel

All staying guests must present a valid, physical (no photocopies) ID upon check-in – this includes the second guest in the room (we allow a maximum of 2 people per room). We gladly accept all nationally recognized government-issued ID, such as: passport, driver's license, non-driver ID, active duty military ID, Department of Defense (DoD) card, global entry card, tax exemption ID. The name on the credit card used to check-in must match the photo ID shown.

You are not permitted to carry, store or possess firearms, ammunition, knives or weapons of any kind while at our hotel. We reserve the right to refuse service and ask you to leave our hotel if you fail to abide by this policy. This policy does not apply to law enforcement officers and designated military personnel who are on-duty and required to carry firearms in the performance of their duties.

We want you to feel safe at any citizenM hotel you visit, so we have some new house rules – please click here to read them. We’ll ask you to agree to them when you arrive at the hotel.

Our cleaning routine was already world-class – now, it’s beyond amazing. Click here to find out what actions we’re taking for your travel safety and hygiene. Download our free app to make your stay contactless!

In accordance with the new ordinance issued by Los Angeles City Council, as of November 4th we require all guests over the age of 18 who are guests of our hotels, or using the living room or gym, to show proof that they are fully vaccinated with the Covid-19 vaccine authorized for emergency use by the FDA or WHO. Our full vaccination policy is available to read here. 

As an alternative to providing vaccine verification, prior to entry guests must provide digital or printed documentation from a testing agent, including a laboratory, health care provider, or pharmacy of a negative FDA-approved molecular (e.g., PCR) test or an FDA-approved antigen (e.g., rapid) test administered within the previous 72 hours. 

We will validate vaccination status with a physical vaccination card, a photo of your vaccination card, and a government-provided digital record. 

Vaccination requirements 

“Fully vaccinated” means that a person has received all the required doses of an FDA-authorized COVID-19 vaccine (two doses of the Moderna or Pfizer-BioNTech vaccines, or one dose of the Johnson & Johnson vaccine) or a WHO-authorized COVID-19 vaccine series, and 14 days have passed since the final dose.

Vaccines authorized by FDA / WHO

WHO has also listed the Pfizer/BioNTech, Astrazeneca-SK Bio, Serum Institute of India, Janssen, Moderna and Covaxin vaccines for emergency use.

FDA has authorized the use of : Pfizer/BioNtech, Johnson & Johnson, Moderna/ NIAID.

Visit this website for most up-to-date information on travel to LA County and vaccines: http://publichealth.lacounty.gov/media/Coronavirus/ 

Apps we will take at kiosk to verify vaccination status:

- CDC Vaccination Card (or photo)
- Local Department of Health website for immunization records
- An official immunization record of a vaccine administered from outside the U.S.
- For international travellers, a physical vaccination card or photo is required.

We welcome visitors to the public areas of our hotel. All visitors must wear face masks. Visitors cannot go up to the guest bedrooms.

We are a cashless hotel (but we do accept cash in absence of other payment). We are happy to accept all of the following cards: VISA, MasterCard, American Express, Maestro, Discover and JCB. All room nights must be paid on arrival. If you need to add extra nights, we will ask you to pay for them when we modify your stay.

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

citizenM Los Angeles Downtown
361 S. Spring Street
Los Angeles 90013
USA

at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.

The rules are different per area, so please check your destination below:

• Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.

• USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.

• Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.

Pets are not permitted at any citizenM hotel - with the exception of service animals. If you (or your party) need the assistance of a service animal during a stay, we kindly ask you to notify us before arrival. Emotional support animals do not qualify as service animals.

We only accept deliveries to the hotel on the day of your arrival or during your stay. Please make sure the name on the package matches the name on the booking.

All packages and letters received before your arrival or after your departure will be returned.

We have only one kind of room – the perfect one! See what we have to offer here.

Our rooms are beautifully (and practically) designed to hold one XL king-size bed. The size is perfect for two adults to share. There is no space in the room for twin beds or extra beds.

We do not offer family rooms, or rooms with connecting doors, but we will be happy to assign you rooms next to each other if you let us know in advance. Tell us here or leave a note when booking.

Yes, we have disabled accessible rooms. If you need one, please let us know here.

Yes, all our rooms are hypoallergenic! No feathers, no carpets and our furniture is upholstered with synthetic materials. We do not allow smoking or pets in the rooms.

citizenM Los Angeles Downtown hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby.

Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

There are no irons or ironing boards in the rooms – but each hotel has iron heaven where you can banish the wrinkles anytime. Iron heavens are all open 24/7. Ask an ambassador for the location of iron heaven in your hotel.

Our rooms are beautifully (and practically) designed to hold one XL king-size bed, perfect for two adults to share. There is no space in the room for twin beds or extra beds. However, the enormous bed has enough space for you and the baby to fit comfortably. Feel free to ask for extra pillows or blankets if needed. 

Every room has a powerful hairdryer (it's hiding under the sink).

You'll find full-size AM and PM shower gel/shampoo in the shower, and hand soap at the sink. All other toiletries (toothpaste, lotion, shaving gel, etc) are available at the front desk, so please tell an ambassador what you need. 

There is a safe for your valuables in every room – either in the closet or under the bed.

Yes, our rooms have a private toilet and shower behind a frosted glass enclosure for privacy. Our Amsterdam Schiphol, Amsterdam South and Glasgow hotels have individual (and futuristic) shower and toilet pods. There are curtains for extra privacy. Fun fact: you can change the colour of the light in the shower to suit your mood (any colour except tartan).

There are no bathtubs in our rooms, but our showers more than make up for that. They are truly jetlag-busting and you can set the light colour to anything you want (except tartan).

Superfast, unlimited, free Wi-Fi is available in every corner of the hotel and in all rooms, always.

For security and soundproofing reasons, the windows in our rooms do not open.

Your smart TV is pre-loaded with all kinds of great stuff! There are local and international channels to watch, and there’s radio too (in selected hotels). Don’t miss our own channel with stories, fitness videos and specials. Dreaming of streaming? The TV in your room is both AirPlay and Chromecast-enabled! Cast from your iOS or Android device to watch Netflix, Amazon Prime, Disney+ and many more. You’ll find everything (and all the instructions) on the room’s MoodPad tablet, and on the app (download it here, it’s free!). Apple users – to watch Netflix, please use Chromecast. 

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.

Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 18.95 USD+taxes per person.

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.