Twin Peaks is not just a classic TV show, but also a pair of 922-foot-high summits towering over San Francisco. Get to the top by driving or hiking – every effort is worth it. The 360-degree views are astonishing (and so photogenic)! Top tip: pick a calm weather day for your Twin Peaks visit.
Legend has it – given a good plan and good shoes – you could see all major SF sights in just one day. It sure seems possible in a city 47 square miles in size. But... why hurry a good thing? Don't be a tourist – be a mobile citizen. Book a night (or three) of California dreamin' in a giant citizenM bed and take your time.
designer living room
You won’t get lost in our rooms – they’re cosy, all the same, and perfect for 2 adults to enjoy.
Pilot your room using our free app. And that’s just one of the app superpowers – use it to check-in/out, browse our menus and more.
- adjust lights & blinds
- browse TV channels
- control temperature
- check-in after 2.00 PM
- check-out by 11.00 AM
- kiosk / app check-in
- 24/7 guest service
- cashless payments
- ironing rooms
- collectionM shop
- no onsite parking
- canteenM bar
- buffet breakfast
- 24/7 food & drinks
- superfast free Wi-Fi
- stylish living room
- world-class art
- lots of books to browse
- iMacs for guest use
- huge XL king-size bed
- European cotton sheets
- world's fluffiest pillows
- coloured mood lights
- sound-proof windows
- widescreen smart TV
- superfast free Wi-Fi
- blackout blinds
- control lights, blinds, TV with app or tablet
- jungle-like power shower
- huge, soft, luxury towels
- AM / PM shower gels
- full-size hair dryer
- lovely hand soap
- max 2 people per room
- avg room size 14 sq m
- all rooms the same
- wall-to-wall window
- accessible rooms
- phone with VoIP rates
- air conditioning
hotel informationAll you need to know Parking, sleeping, eating and other fun at citizenM.
How do I get to the hotel?
What's your address?
citizenM San Francisco Union Square
72 Ellis Street
94102 San Francisco
Do you have a shuttle?
at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.
Do you have parking at the hotel?
Where can I park?
citizenM San Francisco Union Square hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby.
Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.
How do I check in/check out?
What is the check in time ?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance.
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).
International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.
The name on the credit card used to check-in must match the photo ID shown.
What can I find at the hotel?
Can you store my luggage?
We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.
Can I arrange a surprise?
In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
Do you have a gym ?
Yes, we have a cosy gym with essential equipment where you can run, lift and cycle 24/7.
What and when can I eat?
Can I see your menu?
Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)
What are the breakfast times and price?
Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 18.95 USD+taxes per person.
Do you provide lunch and dinner?
Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.
Don't tell me... ANOTHER amazing citizenM location? Oh yes, mobile citizen – as always, you will sleep in the center of everything. Come on over, drop off your bags and step out to the best of San Francisco. Westfield shopping, Union Square, Chinatown and Civic Center – they are all no more than 15 minutes' walk from here. To go farther, board the iconic Powell Street cable car – it's just around the corner.