San Francisco Union Square hotel

citizenM hotel exterior
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Legend has it – given a good plan and good shoes – you could see all major SF sights in just one day. It sure seems possible in a city 47 square miles in size. But... why hurry a good thing? Don't be a tourist – be a mobile citizen. Book a night (or three) of California dreamin' in a giant citizenM bed and take your time.

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address

citizenM San Francisco Union Square hotel
44 Ellis St
CA 94102 San Francisco
United States

  • San Francisco Airport (SFO) - 30 min metro
  • Caltrain Train Station - 20 min walk
  • Union Square - 5 min walk

in your room

Five types of rooms to ponder? Not here – all our rooms are identical and cleverly designed for 2 adults, with one XL bed to share.

superfast free Wi-Fi
mood lights
widescreen TV
XL king-size bed
fluffy pillows
power shower
AM & PM shower gels
blackout blinds

got the app?

Pilot your room using our free app. And that’s just one of the app superpowers – use it to book a room, check-in/out, browse our menus and more. Download now.

  • adjust lights & blinds
  • browse TV channels
  • control temperature

at this hotel

hotel

the essentials
  • check-in after 2.00 PM
  • check-out by 11.00 AM
  • kiosk / app check-in
  • luggage storage (if space available)
  • 24/7 guest service
  • non-smoking
  • cashless payments
  • ironing rooms
  • collectionM shop
  • no parking (scroll down to 'good to know' for alternatives)
  • only service pets allowed
eat & drink
  • canteenM bar
  • 24/7 food & drinks
  • buffet breakfast 6.00 - 11.00 AM
work, play, relax
  • superfast free Wi-Fi
  • stylish living room
  • world-class art
  • lots of books to browse
  • iMacs for guest use

rooms

sleep, relax
  • huge XL king-size bed
  • European cotton sheets
  • world's fluffiest pillows
  • coloured mood lights
  • sound-proof windows
  • widescreen smart TV
  • superfast free Wi-Fi
  • blackout blinds
  • control lights, blinds, TV with app or tablet
refresh
  • jungle-like power shower
  • huge, soft, luxury towels
  • AM / PM shower gels
  • full-size hair dryer
  • lovely hand soap
general
  • max 2 people per room
  • avg room size 14 sq m
  • all rooms the same
  • wall-to-wall window
  • accessible rooms
  • phone with VoIP rates
  • air conditioning
  • fridge
  • safe
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good to know

Parking, sleeping, eating and other fun at citizenM.

How do I get to the hotel?
What's your address?

citizenM San Francisco Union Square
72 Ellis Street
94102 San Francisco
California
USA

Do you have a shuttle?

Unfortunately, citizenM does not provide shuttles. But feel free to arrange your own. Most airports provide these services.

Do you have parking at the hotel?
Is there parking at citizenM San Francisco Union Square hotel ?

citizenM San Francisco Union Square hotel does not offer parking. You can use the website spothero.com or the SpotHero app to look for parking options nearby.

Please note, citizenM is not affiliated with SpotHero or any of the parking options SpotHero recommends.

You might consider the O'Farrell/Ellis Garage, located at 123 O'Farrell St, San Francisco, CA 94102.

How do I check in/check out?
What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance

What is the check out time?

Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2.00 PM for an extra 69 USD (+taxes) during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Do I need an ID when checking in?

All staying guests must present a valid ID upon check in - this includes the second guest in the room (we allow a maximum of 2 people per room).

International travellers must present a valid passport. Domestic travellers must present a Driver's License, or Non-Driver ID card, or DoD card. Sorry, we cannot accept photos of documents.

The name on the credit card used to check-in must match the photo ID shown.

What can I find at the hotel?
Can you store my luggage?

We are happy to keep your luggage safe and secure (for free!) on the day of your arrival and departure, as long as storage space is available. Please ask an ambassador if storage is possible.

Can I arrange a surprise?

In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.

Do you provide laundry service?

There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.

Can I rent a bike ?

We do not have bikes at the hotel, but please ask our ambassadors to recommend a great local bike rental place.

Do you have a gym ?

Unfortunately, our gym is closed until further notice.

What and when can I eat?
Can I add breakfast to the booking?

Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.

What are the breakfast times and price?

Breakfast is served from 6.00 AM until 11.00 AM. It is possible to have breakfast earlier than 6.00 AM, just let us know in advance to arrange this. The price of the breakfast is 19.95 USD. Our hot & cold breakfast buffet comes with unique local treats and familiar favourites. Pile your plate with warm pastries, scrambled eggs, fresh fruit, and more.

Do you provide breakfast for people with dietary requirements?

Yes, our breakfast has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.

Do you provide lunch and dinner?

Yes, we serve delicious hot meals 24/7 at canteenM. Cold food, snacks, drinks and coffee are available 24/7.

Can I see your menu?

Download our free app here to see what's cooking and pouring at citizenM! We made our menus especially for mobile citizens – ideal when you have places to go and people to see (or no time for a restaurant)