Skip to main content (Enter)
try before you buy
new

one month free

Get one month free of mycitizenM+, the first hotel membership of its kind. Hurry, this is a limited-time-only deal. Use code CITIZENPLUS1 while you book. Or sign up now and book later!

book your stay

limited time only -

the + side to upgrading

mycitizenM is good – but mycitizenM+ is better. Here’s why. As a mycitizenM member, you’re guaranteed the best price on the market. Great, right? Sign up to mycitizenM+ and you’ll get an extra 10% off on top of that! See the difference (and sign up) below.

No points to collect. No sneaky clauses. Just a free membership with free perks.

  • best price guarantee
  • exclusive deals
  • ‘refer a friend’ rewards
  • full use of the citizenM app

free

sign up

Do you want more, more, MORE? This is the membership for you: all the perks of mycitizenM, plus much more. Carpe diem, savvy citizen!

  • best price guarantee
  • ‘refer a friend’ rewards
  • early access to sales
  • member-only events and deals
  • extra 10% off, always
  • guaranteed room (48 hrs notice)
  • free late check-out & premium view
  • 'first in queue' chat service

$12 / £9 / €10 / month

find out more

your questions, answered

How do I redeem the promo code?

There are two ways you can redeem the Free Trial promo code:

(1) While you book a stay via the citizenM.com website or the citizenM app:

Select the hotel and dates

Choose the mycitizenM+ rate

Log in or create an account

Enter your details, the promo code and payment details (you will not be charged if you cancel your Free Trial period before it ends)

Click continue button to immediately apply the Plus plan benefits to your booking, and start your Free Trial

 

(2) Via the mycitizenM+ page.

Log in or create an account

Enter your address (for invoicing purposes)

Add code to ‘’promo code’’ field and click apply

Enter payment details (you will not be charged if you cancel your Free Trial period before it ends)

Click pay now to confirm the start of your Free Trial

When does the promo code expire?

Promo code expiry dates can vary. You can find this information in the original communication about your promo code.

How long is the Free Trial period?

It depends on the promo code. You will see this while you redeem the code, or in the original communication about your promo code.

My promo code isn’t working, what do I do?

Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans.

What happens when my Free Trial comes to an end?

The day after your Free Trial period ends, the Free Trial will automatically convert to a twelve-month paid Plus plan (unless you cancel before the end of the Free Trial period).

How do I cancel mycitizenM+ membership?

If you started without a promo code (or a Free Trial), you have 14 days from your starting date to cancel your mycitizenM+ membership. 

If you started with a promo code (or a Free Trial), you can cancel your mycitizenM+ membership anytime before the end of your Free Trial period.

There are two ways to cancel: 

1. Do it yourself - log into your citizenM account (top right corner of the website) and go to the 'membership' section
2. Let us help - hit the chat support button in the bottom right corner of your screen to chat with us – or use WhatsApp at +44 744 417 1707 (text only)

During cancellation, you will see the cancellation conditions which apply to your membership (remaining length of time etc).

Can I continue to use Plus benefits after cancelling my membership?

If you cancel before your Trial Period ends, you can still enjoy the benefits of Plus until the final date of your Free Trial. All your stay bookings must start and end before that final date. 

If you make any bookings which fall after (or overlap with) the Free Trial end date, these bookings will be automatically cancelled when you cancel your Free Trial.

I’m on a Free Trial but saw a better offer, can I switch to get the better deal?

Unfortunately it’s not possible to change your Free Trial period once your Trial has started, and multiple promo codes cannot be combined. For example, if you’re on a one-month Free Trial and see an offer for a three-month Free Trial, it’s not possible to switch to the three-month, or add it to your existing Trial period.

I have more questions about mycitizenM+ membership!

You have questions, we have answers! Read the full mycitizenM+ EU terms & conditions here, or the full USA terms & conditions here.

Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans – or use WhatsApp at +44 744 417 1707.

citizenM hotels worldwide