how can we help?

We might have the answers to all of life's questions. If not, contact us.

our top 6 most-asked questions

The questions we get asked the most often!


How, what and where to book.

hotel information

Paris, New York or Taipei? Find all location-specific information here.


citizenM Schiphol Airport hotel

citizenM Amsterdam South hotel

citizenM Amstel Amsterdam hotel

citizenM Rotterdam hotel

citizenM Copenhagen Rådhuspladsen hotel

citizenM Glasgow hotel

How do I get to the hotel?
Do you have parking at the hotel?
How do I check in/check out?
What is the check in time?

Our check-in starts at 2.00 PM.

Are you arriving before 2.00 PM? You can check-in early at no extra charge if there are rooms available. Early check-in cannot be pre-booked in advance

What is the check out time?

Check out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 2.00 PM for an extra 29 GBP during booking, at online check-in, or in person at the hotel.

Until what time is the front desk open?

Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.

Do I need an ID when checking in?

Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.

The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).

Your data will only be used for identification, age verification and security purposes.

Is it possible to... ? (yes, we do have a few house rules)
What type of rooms do you have?
What can I find in the room ?
What can I find at the hotel?
What and when can I eat?

citizenM London Bankside hotel

citizenM Tower of London hotel

citizenM London Shoreditch hotel

citizenM London Victoria hotel

citizenM Paris Charles de Gaulle Airport hotel

citizenM Paris La Défense hotel

citizenM Paris Gare de Lyon hotel

citizenM Paris Champs-Élysées hotel

citizenM Paris Opéra hotel

citizenM Zurich hotel

citizenM Geneva hotel

United States of America


societyM meeting rooms

How, what and where to book a meeting room.

group bookings

How, what and where to book 11 or more rooms.


All the ways you can get in touch with us.