You may not yet know what you'll be doing in Kuala Lumpur... because in this incredible city, anything can happen. Well, at least you know where you'll be sleeping after all the working, shopping, eating, clubbing and sightseeing.
designer living room
3 societyM meeting rooms
Don't get out of bed for ANYTHING... not even to turn on the lights. Use the app or the MoodPad to get the room ambiance just right, with only a swipe of your finger.
- adjust lights & blinds
- browse TV channels
- control temperature
hotel informationAll you need to know about sleeping, working and having fun at citizenM.
Is your hotel open ?
Can I book a room?
citizenM Kuala Lumpur hotel is closed for bookings until March 31st 2021. You can book a stay now for any date after that date. Click here to make your reservation.
Can I come to the hotel if I do not have a reservation ?
citizenM Kuala Lumpur hotel is closed for bookings until January 4th 2021. We will be happy to welcome visitors when the hotel reopens again.
How do I get to the hotel?
What's your address?
citizenM Kuala Lumpur Bukit Bintang hotel
128 Jalan Pudu, Bukit Bintang
55100 Kuala Lumpur
Do you have parking?
At citizenM Kuala Lumpur Bukit Bintang hotel, we offer guest car parking on levels 1 and 2 of the building. We have 55 spaces for our hotel guests, free of charge, available on first-come-first-served basis. Parking cannot be pre-booked. Simply arrive and park your car, then present the parking ticket to one of our ambassadors to get your free rate.
Do you have a shuttle?
at citizenM we do not provide shuttles. But feel free to arrange your own. Most airports provide these services.
How do I check in/check out?
What is the check out time?
Check-out is at 11.00 AM. Do you want to stay in your ultra-comfy bed longer? No problem, you can add a late check-out until 6.00 PM for an extra MYR 65+6% SST during booking, at online check-in, or in person at the hotel.
What is the check in time?
Our check-in starts at 2.00 PM.
Are you arriving before 2.00 PM? If there are rooms available, you can check-in early for a small extra fee of MYR 150+6% SST.
If you don't want to check-in early, we'll be happy to store your luggage for free (in case you want to go out sightseeing).
Until what time is the front desk open?
Our front desk is always open (yes, 24/7!) and an ambassador is always available to help you with anything you need.
Do I need an ID when checking in?
Some countries require you to show ID at the time of check-in. Your booking confirmation email will include this information if needed.
The following ID is accepted: passport, driver's licence, any type of ID valid for travel (for example, national ID cards within the EU).
Your data will only be used for identification, age verification and security purposes.
Is it possible to...? (yes, we do have a few house rules)
Can I smoke inside the room ?
citizenM is a smoke-free zone, this includes all kinds of cigarettes, even those funky electronic ones. All our rooms are also non-smoking. A fine applies for not respecting this policy.
How old do I have to be to stay at citizenM?
The rules are different per area, so please check your destination below:
- Europe - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. To visit our cloudM rooftop bars, you must be 18 years old or older.
- USA - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older. An ID will be required upon check-in for all guests. To visit our cloudM rooftop bars, you must be 21 years old or older.
- Asia - you must be 18 years old or older to book a room and stay at citizenM. All guests under 18 must stay with a legal adult - 18 years old or older.
Do you allow pets in the hotel?
Pets are not allowed at any citizenM hotels – however, guide pets and service pets are welcome. Please make sure to bring the accompanying papers when the animal is present.
Can I receive mail and packages to the hotel?
We're sorry, we temporarily do not accept package deliveries, unless the guest is present at the hotel to collect the item in person. For everyone's safety, package storage is temporarily not available.
What can I find at the hotel?
Can you store my luggage?
Our usual luggage storage service has changed for the health and safety of all staff and guests. Please ask whether it is possible to store your luggage once you arrive at the hotel.
Can I arrange a surprise?
In the wake of COVID-19, our hotels are taking all the necessary precautions to keep our guests and teams safe. This includes no non-essential items in the rooms, as well as minimizing the footprint in our guests rooms both pre-stay and during. We apologize for any disappointment this may cause, however your health is top priority to us.
Do you provide laundry service?
There are no laundry or dry-cleaning facilities at citizenM hotels, but our ambassadors are happy to recommend local cleaners and laundromats if you need one.
Do you have a gym ?
There are no gym facilities at this hotel, but you don't have to give up on fitness (unless you prefer to run a movie marathon in bed, of course). In our movie library, you'll find workout videos made especially for your room. You can also use the free Wi-Fi to stream your favourite workout video. Our city guides have running maps too.
Can I rent a bike ?
We do not have bikes at the hotel, but please ask our ambassadors to recomment a great local bike rental place.
What and when can I eat?
What are the breakfast times and price?
Breakfast is served from 6.30 AM until 10.30 AM. It is possible to have breakfast earlier than 6.30 AM, just let us know in advance to arrange this. The price of the breakfast is 35 MYR + 6% SST per person.
Can I add breakfast to the booking?
Yes, you can add breakfast with one click while you're making your reservation. If you aren't sure yet, simply buy it on the day of arrival or in the morning. The price is the same.
Do you provide breakfast for people with dietary requirements?
Yes, our breakfast buffet has something for everyone! You'll find options for vegan, lactose-free and gluten-free diets. If you have other special requirements, let us know in the comments during the booking, and we will do our best to accommodate you.