what should I know about Marriott Bonvoy?

citizenM is an innovative lifestyle hotel brand founded by Rattan Chadha in 2008 and acquired by Marriott International in July 2025. The brand is known for its tech-controlled bedrooms, art-filled living rooms, and design-led experience. citizenM disrupted the traditional hotel model to give modern travellers what they want – high quality stays in prime city locations, without a sky-high price tag.

Marriott Bonvoy is Marriott International’s loyalty program, offering members points for hotel stays, travel, and purchases. Points can be redeemed for free nights, upgrades, and experiences. Members enjoy tiered benefits like late check-out and room upgrades, with elite status earned through frequent stays and spending.

Yes. When citizenM properties become available for booking on Marriott’s robust digital platforms (including Marriott.com and the Marriott Bonvoy mobile app), members of both programs (mycitizenM+ and Marriott Bonvoy) will be able to earn, redeem and enjoy Marriott Bonvoy benefits according to their member status. citizenM hotels will be added to Marriott’s platforms in phases throughout the last months of the year.

mycitizenM+ is a paid annual subscription-based program from citizenM, which offers its members exclusive perks and savings at citizenM hotels.

The current membership fee is $120 USD for one year. After citizenM joins Marriott Bonvoy, the fee will rise to $170 USD from the 28th of October and will include additional member benefits (see question 7).

After citizenM joins Marriott Bonvoy, mycitizenM+ members will be invited to link their mycitizenM+ accounts with a Marriott Bonvoy account. Upon linking, members will automatically receive Marriott Bonvoy Gold Elite status.

Your trial continues as usual. Once citizenM joins Marriott Bonvoy, you’ll be able to link your trial mycitizenM+ account to a Marriott Bonvoy account and receive Marriot Bonvoy Gold Elite status for the remainder of your trial. If you choose to continue with a paid membership after your trial ends, your member access to citizenM perks and Marriott Bonvoy Gold Elite benefits will continue uninterrupted.

You can view the current mycitizenM+ perks here. Perks after mycitizenM+ joins Marriott Bonvoy (only available at citizenM hotels):

• 15% discount on retail rates for direct bookings
• up to 30% discount during sales
• 15% off food and drinks (except breakfast)
• 15% off meeting rooms
• free co-working (except in Taipei)
• Marriott Bonvoy Gold Elite Status benefits (see question 13)

You can still manage your membership by logging into citizenM.com and going to the ‘membership’ section in your user dashboard as usual. After citizenM joins Marriott Bonvoy, you will have access to a dedicated mycitizenM+ website.

You can cancel your membership by logging into citizenm.com/my/membership. Please note, if you have future reservations scheduled beyond the membership end date, they will be cancelled on the membership end date. All details will be confirmed in your cancellation email.

No, the citizenM app will be retired soon after the launch date with Marriott Bonvoy. To continue viewing your citizenM reservations, you must add your Marriott Bonvoy account number to them by following these instructions. You can also contact the Marriott Reservations team in your region. All reservations will then be displayed on Marriott Bonvoy channels.

Link your mycitizenM+ account with a Marriott Bonvoy account (instructions to be provided soon). After citizenM joins Marriott Bonvoy, all reservations must be made via Marriott Bonvoy channels. All citizenM hotels will be visible and bookable via Marriott.com, the Marriott Bonvoy® Mobile App and other Marriott booking channels. You will be able to add your Marriott Bonvoy Account to a reservation by following these instructions. You can also contact the Marriott Reservations team in your region.

When citizenM joins Marriott Bonvoy, Marriott Bonvoy members enjoy the following Marriott Bonvoy member benefits at citizenM hotel stays:

check out the chart

You will continue to receive your Marriott Bonvoy benefits per your member status at all participating hotels, plus the following mycitizenM+ benefits at all citizenM hotels:

• 15% discount on retail rates for all direct bookings
• up to 30% discount during sales
• 15% off food & drinks (except breakfast)
• 15% off meeting rooms
• free co-working (except in Taipei)

You can earn Marriott Bonvoy points on citizenM hotel stays by adding your Marriott Bonvoy account number to your reservation. You can do this at check-in. If you are a mycitizenM+ subscriber, see question 11 to continue receiving your subscription perks as well as your Marriott Bonvoy member benefits after citizenM joins Marriott Bonvoy.

Members earn 10 Marriott Bonvoy Points per $1 USD and 1 Elite Night Credit per Qualifying Night.

Yes. After launch, points can be redeemed for stays at eligible citizenM hotels

At this time, you can still book citizenM hotel stays on citizenM channels – website and app. When citizenM launches with Marriott Bonvoy, you will be able to book hotels on Marriott.com, the Marriott Bonvoy® Mobile App and other Marriott booking channels. More details coming soon.

Yes. Eligible bookings and stays taking place before citizenM joins Marriott Bonvoy will receive current mycitizenM+ perks. After citizenM joins Marriott Bonvoy, mycitizenM+ members with linked accounts will receive both mycitizenM+ perks and Marriott Bonvoy benefits. Launch dates for specific hotels to come soon.

Your reservations remain active, but once the citizenM app goes away, you will not be able to view your booking. After all citizenM hotels join Marriott Bonvoy, you can locate, and add your Marriott Bonvoy Account to a reservation by following these instructions. You can also contact the Marriott Reservations team in your region.