Purpose of Collection
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Categories of Personal Information Collected
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Specific Personal Information
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Legal Grounds for Collection
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Source of Personal Information
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Operations Management
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Identifiers
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Name, gender, mailing address, email address, telephone number, payment information, preferences and other request needs, health data (in case you book a room adapted for disabled guests or requested admittance of a service animal), other details you provide when making your booking, account information, social media handles and social media details
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Necessary for performance of contract
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Reservation systems, account creation, communications with us, check-in/check-out
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Customer Service and Customer Feedback
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Queries, comments, feedback
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Necessary for performance of contract
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Surveys, chatbots, social media, your communication with us
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Audio, Electronic, Visual, Thermal, Olfactory, or Similar Information
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Recorded telephone conversation, transcript of conversation
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Consent
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Telephone conversations
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Internet or Other Similar Network Activity
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IP address, information on the use of the room systems (such as lights, blinds, media, climate control and door locks) and other systems (e.g. kiosk use)
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Necessary for performance of contract
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Website, mobile application, social media, chatbots, room systems
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Geolocation Data
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Location (including whether you are in your hotel room and number of individuals in your room)
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Consent
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Mobile application, mobile device
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Commercial Information
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Booking details, records of personal property (products) and hotel services purchased, including reservation information and your “favorites”
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Legitimate interest
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Purchases made at our hotels, online, or via our mobile application or via third-party websites
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Marketing
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Identifiers
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Name, gender, mailing address, email address, telephone number, date of birth, place of residence, your profession, preferences and other request needs, other details you provide when making a booking, account information, social media handles and social media details, other details you have added to your account profile
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Consent
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Reservation systems, account creation, communications with us, check-in/check-out
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Internet or Other Similar Network Activity
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IP address, online behavior on our websites and mobile application and obtained from social media platforms such as LinkedIn and Facebook or data brokers
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Consent
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Website, mobile application, social media, chatbots
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Geolocation Data
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Location
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Consent
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Website, mobile application
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Commercial Information
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Booking details, records of personal property (products) and hotel services purchased, including reservation information and your “favorites”
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Consent
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Purchases made at our hotels, online, or via our mobile application or via third-party websites
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Analytics
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Identifiers
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Name, gender, mailing address, email address, telephone number, date of birth, place of residence, your profession, payment information, preferences and other request needs, health data (in case you book a room adapted for disabled guests or requested admittance of a service animal), other details you provide when making your booking, account information, social media handles and social media details, other details you have added to your account profile
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Legitimate interest
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Reservation systems, account creation, communications with us, check-in/check-out
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Customer Service and Customer Feedback
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Queries, comments, feedback
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Legitimate interest
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Surveys, chatbots, social media, your communication with us
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Internet or Other Similar Network Activity
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IP address, information on the use of the room systems (such as lights, blinds, media, climate control and door locks) and other systems (e.g. kiosk use)
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Legitimate interest
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Website, mobile application, social media, chatbots, room systems
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Geolocation Data
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Location (including whether you are in your hotel room and number of individuals in your room)
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Legitimate interest
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Website, mobile application, mobile device
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Commercial Information
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Booking details, records of personal property (products) and hotel services purchased, including reservation information and your “favorites”
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Legitimate interest.
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Purchases made at our hotels, online, or via our mobile application or via third-party websites
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Protected Characteristics Under California or U.S. Federal Laws
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Nationality (where applicable), gender
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Legitimate interest
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Information you provide to use upon reservation or check-in
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Legal & Regulatory Compliance
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Identifiers
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Name, gender, date and place of birth, visa information, place of residence, number of your ID (such as passport or driver’s license), ID expiration date
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Compliance with legal obligation
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Reservation systems, account creation, communications with us, check-in/check-out
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Commercial Information
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Booking details, records of personal property (products) and hotel services purchased, including reservation information
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Compliance with legal obligation
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Purchases made at our hotels, online, or via our mobile application or via third-party websites
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Protected Characteristics Under California or U.S. Federal Laws
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Nationality
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Compliance with legal obligation
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Information you provide to use upon reservation or check-in
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Security Management
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Identifiers
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Name, gender, mailing address, email address, telephone number, and other data relevant to the “no stay” list
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Legitimate interest
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Reservation systems, account creation, communications with us, check-in/check-out
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Education information
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Degrees, certifications, education transcripts, diplomas received
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Consent
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Job application, employment assessments and screenings, other communications with us
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Biometric Information
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Images captured via closed circuit television (CCTV) surveillance systems
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Legitimate interest
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CCTV surveillance systems
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Geolocation Data
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Location (including whether you are in your hotel room and number of individuals in your room)
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Legitimate interest
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Mobile application, mobile device, CCTV surveillance systems
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Recruitment
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Identifiers
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Name, gender, mailing address, email address, telephone number, date and place of birth, visa information, place of residence, your profession, ID number
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Consent
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Job application materials, other communications with us
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Internet or Other Similar Network Activity
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IP address.
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Consent
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Website
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Personality, Professional or Employment-Related Information
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Traits, resume, diplomas received, references
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Consent
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Job application, employment assessments and screenings, other communications with us
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Biometric Information
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Photographs, other images captured on video
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Legitimate interest
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Job application materials
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Protected Characteristics Under California or U.S. Federal Laws
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Nationality (where applicable), gender
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Legitimate interest.
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Job application materials
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