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enjoy year-round savings

why pay more elsewhere?

This is not another loyalty programme. There are no points to collect. No weird levels to achieve. For a tiny monthly fee, mycitizenM+ membership gives you year-round savings. Learn more below.

book your stay

10% off, always -

the + side to upgrading

mycitizenM is good – but mycitizenM+ is better. Here’s why. As a mycitizenM member, you’re guaranteed the best price on the market. Great, right? Sign up to mycitizenM+ and you’ll get an extra 10% off on top of that! See the difference (and sign up) below.

No points to collect. No sneaky clauses. Just a free membership with free perks.

  • best price guarantee
  • exclusive deals
  • ‘refer a friend’ rewards
  • full use of the citizenM app


sign up

Do you want more, more, MORE? This is the membership for you: all the perks of mycitizenM, plus much more. Carpe diem, savvy citizen!

  • best price guarantee
  • ‘refer a friend’ rewards
  • early access to sales
  • member-only events and deals
  • extra 10% off, always
  • guaranteed room (48 hrs notice)
  • free late check-out & premium view
  • 'first in queue' chat service

$12 / £9 / €10 / month

find out more

all the stuff you want to know

What is mycitizenM+?

It's a paid, hotel membership with all the perks of a loyalty programme (discounts on every stay, guaranteed rooms, ‘first in queue’ service) without the weird levels and points to collect. Sign up for only $12 / €10 / £9 a month and save instantly.

How do I sign up?

Just click one of the red 'upgrade' buttons above to get started. It'll only take a minute.


When do I pay?

We made it really easy for you to buy this membership while you're booking your next stay. You'll pay for your membership fee first, then continue your booking and pay for your stay with the discount applied.


How long am I signing up for?

It is a 12-month membership (starting from the day you buy it) and is paid monthly. If you'd like to cancel it, you have 14 days from your starting date. Hit the chat support button in the bottom-right corner of your screen to get started – or use WhatsApp at +44 744 417 1707.


How do I cancel mycitizenM+ membership?

If you started without a promo code (or a Free Trial), you have 14 days from your starting date to cancel your mycitizenM+ membership.

If you started with a promo code (or a Free Trial), you can cancel your mycitizenM+ membership anytime before the end of your free trial period.

There are two ways to cancel:
1. Do it yourself - log into your citizenM account (top right corner of the website) and go to the 'membership' section
2. Let us help - hit the chat support button in the bottom right corner of your screen to chat with us – or use WhatsApp at +44 744 417 1707 (text only)

During cancellation, you will see the cancellation conditions which apply to your membership (remaining length of time etc).

I have more questions!

You have questions, we have answers! Read the full EU terms & conditions here, or the full USA terms & conditions here.

Need more answers? Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans.

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