why pay more elsewhere?

mycitizenM+ is a hotel rewards program unlike any other. There are no points to collect, no cards to carry, no membership numbers to remember. You simply sign up for one year, choose your payment (12 monthly payments, or 1 lump sum payment with a discount), and start enjoying all the perks immediately.

The perks are: guaranteed lowest rate on the web, guaranteed room (with 48 hours' notice), early bird access to all sales, free late check-out, free premium view from your room (at all hotels with a premium view), and 10% off all food and drinks (except breakfast). This is not the end – more perks are coming soon!

Please note: to buy the mycitizenM+ membership, you need to have a free citizenM account first. If you don't have one yet, follow this link to register instantly.

Follow this link straight to the buying page (you will need to log in when you get there), or scroll up and click the 'buy now' button.

You pay for the membership when you buy it - your first of 12 payments if you choose the monthly plan option, or your one full payment (with a discount) if you choose the lump sum option).

You can also pay while booking any stay – select your preferred mycitizenM+ rate, buy the membership, then finish your booking (in other words, just follow the flow).

You are signing up for one year, on either a monthly payment plan, or with one lump sum payment (with a discount).

You might have caught a special promotion - for example, a free trial for two months. In this case, the free trial period is added at the start of the membership. So with a two-month free trial, your membership will last 14 months - two months for free, 12 months paid. During the free trial, you can cancel your membership anytime with no obligation, and the 12-month paid period will not begin.

Of course! Read the full terms & conditions here.

If the fine print doesn't answer your question, click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans anytime.

All memberships - the monthly and the annual - come with a 14-day cancellation period if you change your mind.

If you start with a free trial, you can cancel your membership anytime during the trial period with no obligation, and the 12-month paid period will not begin.

To cancel your membership, log into your citizenM account, go to the 'membership' section, then follow the steps. We will send you an email to confirm the cancellation and the remaining terms (remaining time, how many payments still remain, etc).

The discount is for members only, so you need to show your membership badge to the hotel team whenever you place an order.

You will find the badge in the free citizenM app - download it now if you don't have it yet, and go to the 'profile' section. There, you will find more information about the discount. You get 10% off all food and drinks, except breakfast.

If you already have the app, but your member status is not showing, please upgrade your app to the latest version. You may need to sign in again after app update.

At the moment, the discount is not yet available for app orders - you need to order with an ambassador at the bar.

No – at the moment, you must show your member badge every time you order in person at the bar. If you forget, we won’t be able to give you the discount afterwards.

You have questions - we're here to help! Click the 'live chat support' box at the bottom right of this screen to connect to one of our friendly humans anytime, or use WhatsApp at +44 744 417 1707 (text only).